2015-10-26 03:18 PM
I've got an Xperia Z. I haven't dropped the phone or anything of the sort, but one day I took it off charge after about an hour to find that the touch screen was not working at all. Only until I removed my screen protector, I saw a crack on the screen which got progressivly worse throughout the day.
I've researhed online and there seems to be a lot of forums where people have said the same thing; cracks have just appeared on the screeen. I've called Sony, they gave me no advice on the issue. I have to send it in and if they decide it will not be covered under warranty I will have to pay a fee to get it shipped back. The fee covers the time it take for the technician to look at the phone, the storage and the shipping. That's ridiculous, the technician isn't my employee, this is what they are payed to do! For an issue that seems to be quite common, i would have expected better customer service and better knowledge/advice about it.
2015-11-16 07:01 PM
2016-01-18 09:16 PM
2016-01-18 09:25 PM
I'm sorry to hear that but even if you add a case and a screen protector your phone can still crack if you drop it, sit on it, hit it, etc, with that said, the screen can't crack by itself, if you took pictures, you can upload them and maybe someone can pinpoint out the point of impact.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2016-06-02 03:25 AM
2016-06-10 10:18 PM
Cracked my screen 3 times in 3 months have been really careful with it but getting beyond the joke now as it fell out of my pocket getting a pan from bottom cupboard and cracked :-(