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Tips & Tricks

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screen crack

SOLVED
One time poster
Message 11 of 17
700 Views
Message 11 of 17

Re: screen crack

Hi, 

 

I've got an Xperia Z. I haven't dropped the phone or anything of the sort, but one day I took it off charge after about an hour to find that the touch screen was not working at all. Only until I removed my screen protector, I saw a crack on the screen which got progressivly worse throughout the day.

 

I've researhed online and there seems to be a lot of forums where people have said the same thing; cracks have just appeared on the screeen. I've called Sony, they gave me no advice on the issue. I have to send it in and if they decide it will not be covered under warranty I will have to pay a fee to get it shipped back. The fee covers the time it take for the technician to look at the phone, the storage and the shipping. That's ridiculous, the technician isn't my employee, this is what they are payed to do! For an issue that seems to be quite common, i would have expected better customer service and better knowledge/advice about it. 

 

Any advice?

 

One time poster
Message 12 of 17
688 Views
Message 12 of 17

Re: screen crack

I have same issue damage to screen near to where charger plugs in not been dropped or knocked
One time poster
Message 13 of 17
664 Views
Message 13 of 17

Re: screen crack

My new z3 broke the back glass when I had it in my pocket and sat down in my car. It seems to me it was defective as it suffered no fall or shock. What can I do?
Highlighted
One time poster
Message 14 of 17
639 Views
Message 14 of 17

Xperia Z3 Compact magic self cracking screens!

Another case of sony's magic self cracking screens. I had a hard network recommended case and screen protector on my phone and it cracked without any impact whatsoever. I have sent it to Sony thinking it would be covered by the warranty but have been sent a quote for over £100! Sony are refusing to acknowledge the problem saying it was external damage. How many people will need to report the same problem before they acknowledge fault?
Emperor
Message 15 of 17
631 Views
Message 15 of 17

Re: Xperia Z3 Compact magic self cracking screens!

I'm sorry to hear that but even if you add a case and a screen protector your phone can still crack if you drop it, sit on it, hit it, etc, with that said, the screen can't crack by itself, if you took pictures, you can upload them and maybe someone can pinpoint out the point of impact. 

 

@Rupi1




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 16 of 17
574 Views
Message 16 of 17

Re: screen crack

My z5 premium fell less than a foot on to the floor of my car in its case and the screen cracked rendering the phone unusable
One time poster
Message 17 of 17
557 Views
Message 17 of 17

Re: screen crack

Cracked my screen 3 times in 3 months have been really careful with it but getting beyond the joke now as it fell out of my pocket getting a pan from bottom cupboard and cracked :-(