account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

phone not ringing.

SOLVED
Rookie
Message 81 of 84
648 Views
Message 81 of 84

Re: phone not ringing.

same problem here with a XZ Premium

 

the problem dissapeared after restart so is not an app blocking Slightly frowning Face 

One time poster
Message 82 of 84
549 Views
Message 82 of 84

Re: phone not ringing.

Most times my phone will stop ringing. it causes missed calls a lot. 

it works until I restart the phone. 

 

Please what can I do? 

One time poster
Message 83 of 84
366 Views
Message 83 of 84

Re: phone not ringing.

Hi

 

I have the same problem, but when I go to play store by the link it says file not found, can you pls tell what app it is.

One time poster
Message 84 of 84
183 Views
Message 84 of 84

Re: phone not ringing.

This is the solution that worked for me.

I have Z2.

I chose the ringtone using the sound picker.

I used to do that with Sony Music or File Commander, until, it stopped accepting ringtones from them.

I remember back then that I tried with Sound Picker but I didn't notice the + button in the top right which allows to pick music files from your folders.

Now I used it and apparently it worked.

Thank you very much.