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2015-08-25 07:02 AM
Everyone... i found a solution
- Sony Xperia Z3 stopped ringing after update to lollipop 5.1.1
- no alret for incoming calls
- no ringing for incoming calls
- no volume for incoming calls
until Sony solve this; here is a small workaround/solution for you
- enable developer option on your Xperia Z3
- go to developer option, and limit the background processes to "Non"
i spent the day finding this out; i hope it helps
spread the word and leave me a reply or a message if this helped you
I have the same problem. My phone was working fine since I bought it last November until I updated to 5.1.1 last week. Now my phone only rings for the first few calls and then it does not ring at all.
Amr, thanks for the solution. The solution works and the phone rings all the time. However, when imitating the background processes, I noticed that the phone operation slows down and many apps do not operate properly as it looks like they require background processes (contacts, youtube, whatsapp ,etc..).
I am amazed that after all this time, there isn't a fix or even an acknowledgment from Sony about this issue.
2015-08-28 04:00 PM
We have identified an issue that may cause the phone to be silent when it rings and we have a fix for this in the next software update. Thanks again to those of you who sent us logs.
If i understand you correctly, this issue started only after you updated your phones to Android 5.1?
Would it be possible for you to send me logs of this issue so that we can verify that it's the same issue? See my previous post for instructions on how to take logs: http://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/phone-not-ringing/m-p/981900#M15873
After capturing logs, could you also test if this happens when the phone is in safe mode? You can restart in safe mode by holding the on/off button and then tap and hold the shutdown option. The workaround you found indicates that the issue may also be related to a 3:rd party app.
2015-08-28 07:01 PM
The problem only happened when I updated to 5.1.1. I had the same apps on my phone since android 4.4 and the phone was ringing fine.
I tested the phone in safe mode and it looks like it is working fine and the phone is ringing. I will send you a log file when the problem happens again shortly.
2015-08-29 12:20 PM
My problem disappeared after updating from version 5.0.2 on 5.1.1. It was updated by means of Sony PC Companion. Thank you that in my case the problem was fixed.
2015-09-01 08:43 AM
Thanks for sending me logs!
Could you please try to uninstall this app from your phone: https://play.google.com/store/apps/details?id=com.uae.awqaf
Based on the reviews on Google Play, other users are also seeing this issue with this app.
2015-09-03 06:26 PM
Uninstalling this app indeed fixed the issue. My phone is ringing again. Let's hope it stays this way.
Your help is much appreciated.
2015-09-04 11:48 AM
Glad to hear that
Based on what we saw in the logs you sent us, that app was causing the issue so we believe you will not see the issue again.
We will look into this app but based on what we've seen so far, it's an issue in the app.
2016-03-29 03:01 AM