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2015-05-21 02:13 PM
I just wanted to let you know that we are currently investigating this. A few users have sent me logs (Thanks!) and i have forwarded these internally.
2015-06-27 03:04 PM - edited 2015-06-27 04:16 PM
Is there any update on this issue? My Z3 is a month old and for the last week has not been ringing. Text notification noise is OK, but all I get on a call is a notification bar drop down from the top of the screen inviting me to reject or answer the call - BUT NO NOISE!
If I accept the call it works fine and I can talk to the caller with no issues.
Sometimes when my wife rings the ringtone sounds, other times it doesn't. But if a number not in my contacts calls me - it never rings.
Very, very frustrating. What use is a phone I have to be looking at in order to answer?
2015-06-27 07:02 PM
2015-06-29 07:56 PM - edited 2015-06-29 08:03 PM
I can't believe this is getting no inrerest from Sony.
I repeat: What good is a phone that will not ring?
I'm going to reject my Z3 back to Sony - it's simply not fit for purpose.
2015-07-01 06:49 PM
I think the complete lack of interest in such a fundamental problem with a telephone shows that Sony simply doesn't give a toss about it's customers. Once it has your money it shuts the door and isn't interested.
Absolutely rubbish technical and customer service.
2015-07-28 11:13 PM
2015-08-03 10:58 AM - edited 2015-08-03 10:59 AM
Same issue with me!!
i can't believe Sony is not fixing it
the speakers are working fine; but the phone doesn't ring at incoming calls it all
it doesnt make a difference if the number is in my contacts or not; or if it has special ringtone; or if the ringtone is on SD on internal memory...
i tried everything.. the phone doesn't ring on incoming calls at all!!
we need a fix please; this frustrating
this happened after i update to lollipop 5.1.1
2015-08-03 01:35 PM
Everyone... i found a solution
- Sony Xperia Z3 stopped ringing after update to lollipop 5.1.1
- no alret for incoming calls
- no ringing for incoming calls
- no volume for incoming calls
until Sony solve this; here is a small workaround/solution for you
- enable developer option on your Xperia Z3
- go to developer option, and limit the background processes to "Non"
i spent the day finding this out; i hope it helps
spread the word and leave me a reply or a message if this helped you
2015-08-12 02:06 AM
I've gotten this problem on and off, on 2 separate Z3 Compacts. I got one in October 2014, but it got stolen in Feburary 2015.
I just got a new one in July 2015, and it is having the same problem.
Why is Sony silent (ha ha) on this issue? This is ridiculous.