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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

phone not ringing.

SOLVED
Message 11 of 84
52,150 Views
Message 11 of 84

Re: phone not ringing.

@ Mr_xzbit Thanks took a while to sort out but working as normal now.The reason it had me baffled was Z3 the Z3 compact Nexus 4and 5 all had the same third party apps on and only the Z3 had the problem
Highlighted
Message 12 of 84
52,142 Views
Message 12 of 84

Re: phone not ringing.

Very odd indeed
Learner
Message 13 of 84
52,125 Views
Message 13 of 84

Re: phone not ringing.

Could you please let me know if there's a solution of this problem?

I have Xperia Z1 Compact and I need to restart the phone everytime to get it to ring. I have factory reset and repaired the phone via PC Companion, still NO Go.

 

It rings for a couple of calls and then goes back to not ringing, very unpleasent experience.

Learner
Message 14 of 84
52,097 Views
Message 14 of 84

Re: phone not ringing.

Xperia Z3 here, same problem. Phone will ring after restart but then stop. Did factory restore, repair via PC Companion, still stops ringing shortly after restart.

I did notice that the silencing is selective: it seems numbers that I get more calls from go silent before unknown or infrequently calling numbers.

Never had this problem with Kit Kat.

Inhabitant
Message 15 of 84
52,085 Views
Message 15 of 84

Re: phone not ringing.

 

@stockyvillage - What third party app was causing this?


@stockyvillage
@helzayat
@Vishwakarma

 

- Just to make it 100% clear, you are recieving the phone call, you just can't hear the ringtone, right?

- Do you guys have a ringtone saved on a sdcard?

- What sound mode do you use? "Priority" or "sound"?

- Will a reboot always fix the problem for the first few calls?

Learner
Message 16 of 84
52,074 Views
Message 16 of 84

Re: phone not ringing.

Yes, if I happen to notice the (faint) vibration or look at the screen, I can answer the call. Just no ringtone.

Originally was using a ringtone on sdcard. Tried two things: move my ringtone to phone memory and use that; switch to one of the Xperia ringtones. Neither seemed to make a difference in the lack of ringtone.

It seems as if a reboot fixes the problem every time, but it's hard to be certain because I can't ask everybody in my contacts to call me right after a reboot Slightly smiling Face

Sound mode is set to "Sound"

 

Sony Xperia Support
Message 17 of 84
52,051 Views
Message 17 of 84

Re: phone not ringing.

Sorry to hear that you have issues with the ringtone.

 

Would it be possible for you to provide us with an eventlog from your phone when this happens?
To do this, first go to Settings -> About phone and tap "Build number" 7 times. This will enable a menu called "Developer options" under Settings. In this menu, enable the option called "USB debugging".
The next time you see the issue, go to Settings -> Developer options -> Take bug report.
When the event log has been created you will get a notification that you can tap to share to for example Google Drive. Please send me a private message here on the forum with link to the event log.

 

Also, have you set any personal ringtone to the contacts this happens with or does it happen with any contact/number?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Apprentice
Message 18 of 84
52,019 Views
Message 18 of 84

Re: phone not ringing.

Hi! I have the same problem! Still this problem can be watched in the menu of Setup - Sounds and notification messages: when pulling the toddler Rington not to be reproduced the sound though the standard tune is selected, and the "Pi" is even simple not to be reproduced. In case of audio control by a key at a side end face of phone the "Pi" is.

Learner
Message 19 of 84
52,011 Views
Message 19 of 84

Re: phone not ringing.

Was hoping to send an eventlog, but since enabling Developer Options and USB debugging, the phone has rung with every call! No restarts needed so far. Will grab an eventlog as soon as it fails to ring, if it does.

Message 20 of 84
51,995 Views
Message 20 of 84

Re: phone not ringing.

The apps causing it my case was Nexus sounds and ecid