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2017-08-12 01:54 PM
I've got exactly the same problem.
The phone is in great condition, I've used Case-Mate hard case and dedicated glass. The screen isn't broken or even scratched.
I've used many phones made by other producers and never had a problem like that. When new, it was one of the most expensive phones on the market...
Sony how can you help?
2017-08-31 11:49 PM
I am jhaving the same priobnlrem qwiyh my keyboard. It's as if it's super sensitive re and there aitocorrtwect has gone hayqwierwe.
I nwrwrred a fix!!
Also can't ssdo sumbols such as reexclasmation. Point from main keyboard.
I have left words unchanged so you you can see the problem.
2017-10-25 12:45 PM
Hi jake - I have this problenm too. Ran the test and there is a thin area (2 mm) along edge of screen lower right side which does not pass - which is why I cannot type 'p' easily (unless I turn on side - but then the delete key doers not work). its not completely lost -but very hit and miss from hour to hour whether i can use the keys at the very edge of screen. Do I take it back to the shop? (Currys UK)
2017-10-30 07:47 AM
This has just started happening with our Z3 as well. I don't think it's a software problem because
1) only the H and B key are affected by the issue
2) if i rotate the phone to landscape, all they keys are fine
So that implies there's something wrong with the touchscreen itself at the spot where the H and B keys are in portrait, no? Maybe not, because on the numbers/symbols keyboard, all the keys work fine, even the ones in the same spots as the H and B.
I've tried running in safe mode, and uninstalling the keyboard software updates, but it's still a real problem, and has made the phone practically unusable for texts. I really hope Sony has a solution for this!
2018-02-03 11:06 AM
Same problem on my z3 in portrait mode, letters h and b effected, clearly a phone problem rather than softwhere. What are you doing about this sony?
2018-02-17 11:52 PM
I have the same problem..
It seems to have happened quite recently and only affects the 'W' key.
I've marked the region of the screen where the 'W' sits.. I rotate the phone to get 'W' to work, however the screen responds in other apps where the 'W' sits in portrate mode..
I think this has to be a software issue..
2018-03-24 12:03 PM - edited 2018-03-24 03:33 PM
Could anyone solve this problem? Really annoying..