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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

keyboard typing problems.

Visitor
Message 1 of 36
19,841 Views
Message 1 of 36

keyboard typing problems.

Hi I've been having problems with the keypad/board on my xperia z3. It's become vague when typing as If my fingers have doubled in size and the wrong letters are coming up. Such as press the U key and I'll get either Y or I. The W key has simply ceased to work at all now.
I've read the articles where it says go into settings, select apps and then all, thats where I come a cropper. I don't have the all bar.
Where do I go from here? Many thanks.

35 REPLIES 35
Sony Xperia Support
Message 2 of 36
19,830 Views
Message 2 of 36

Re: keyboard typing problems.

Hi @Tonyblue,

 

Welcome to the community,

 

Sorry to hear about the Keyboard, let's see if we can help resolve this issue.

 

I believe the information you are referring to is about clearing the keyboard app data. Try the below.

 

Apps > Settings > Apps > Press the 3 circles at the top right > Tap Show System > Find the keyboard you are using e.g. Xperia Keyboard, Xperia International Keyboard or Swift keyboard > Press Storage > Clear Data

 

Let me know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 36
19,805 Views
Message 3 of 36

Re: keyboard typing problems.

Hi,

I have similar problem, keyboard is not working properly. Even certain alphabets like Q, T are not working at all. Some times I have to rotate phone to type. when I rotate space bar does not work. 

Infact for last three days I am also finding problem in receving calls. The green tab to swipe for receiving calls does not go till other end and most of the times I miss the call. While browsing photos in the album a small touch either makes the photo size big or small or it gets open. I have never faced any issue with the phone till date I have been using it for last more than two years. This is the first issue i have come across for last three days. As suggested by you in your above thread I have clear data going in settings, but still it is same. Kindly suggest. 

Visitor
Message 4 of 36
19,802 Views
Message 4 of 36

Re: keyboard typing problems.

Hi, that did allow me to clear the data from xperia keyboard. Unfortunatley the problem of keys still not working remains. Could it be a membrane fault? 
Regards Tony

Visitor
Message 5 of 36
19,801 Views
Message 5 of 36

Re: keyboard typing problems.

Exactly this. I too have the problem answering a call. I'm wondering If it's a membrane fault. I've just asked. Hope we get a resolve soon.

Sony Xperia Support
Message 6 of 36
19,793 Views
Message 6 of 36

Re: keyboard typing problems.

Are you both able to perform a test in Diagnostics to see if the touch screen is working correctly.

 

Apps > Settings > About phone > Diagnostics > Tests > Touch Screen

 

Can you let me know the results please.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 7 of 36
19,787 Views
Message 7 of 36

Re: keyboard typing problems.

Yes I am able to do the diagnostics for the touch screen where I can clear the screen as part of the test. I feel the problem with the screen is on the lower part of the touch upper part of the screen touch seems to be fine, thats what I feel. I have even removed the screen protector to see if that would have any impact but it does not have any change. Phone is intact and there is no physical abuse to it. It should be some software problem.

One time poster
Message 8 of 36
19,733 Views
Message 8 of 36

Re: keyboard typing problems.

Dear Official SONY

I have the same problem as they
I've been doing the instruction as you say.

I do first test in the diagnostic screen. it work
But like something was missing, because I slide not all clean on one slide need some time. so the screen can be clean. Then I did a test on the keyboard all the key functions of normal, but not with the key w.
I think why?
so, please help me

 

Sony Xperia Support
Message 9 of 36
19,722 Views
Message 9 of 36

Re: keyboard typing problems.

Hi Guys,

 

Are you able to boot the handset into Safe Mode and let me know if the issue continues, it is possible that the issue is third party related and a Safe Mode boot will help determine this.

 

safe mode

 

Please let me know.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 10 of 36
19,563 Views
Message 10 of 36

Re: keyboard typing problems.

I did the safe reboot and other steps, problem not solcbed. I habce rescaled my keyboard and the problem has shifted to a different set of keys indicatinf a cbertical fault line within the screen, not the software.

It used to be that the letter b would not refhister, but since I rescaled the keyboard it shifted to the letter ccbvbc b.  And fhff b hg. To To be clear I mean the letter ccbvbc b v and v fghgfggg.

 

So, I will stop explaininffh which letters are busted. Needless to say, this is annoyinf.