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Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

can't stop this downloading

Learner
Message 1 of 6
1,747 Views
Message 1 of 6

can't stop this downloading

TMPDOODLE1503415416368.jpg

 

 

5 REPLIES 5
Emperor
Message 2 of 6
1,741 Views
Message 2 of 6

Re: can't stop this downloading

@cool007

 

Boot in safe mode and check again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Learner
Message 3 of 6
1,730 Views
Message 3 of 6

Re: can't stop this downloading

Screenshot_2017-08-23-10-07-59.pngafter safe mode

 

 

Screenshot_2017-08-23-10-11-32.pngthan power off and after on

 

 

 

Sony Xperia Support
Message 4 of 6
1,723 Views
Message 4 of 6

Re: can't stop this downloading

Hi @cool007, welcome to our forum!

I would recommend that you reset the download manager in your device. This should stop any ongoing downloads. To do that, go to Settings > Apps > tap the three dots in the top right corner > Show system > Download Manager > Storage > Clear data > OK.

Let us know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 5 of 6
1,713 Views
Message 5 of 6

Re: can't stop this downloading

Screenshot_2017-08-23-19-34-49.pngno option found like u said.....Show system > Download Manager > Storage > Clear data

 

 

Screenshot_2017-08-23-19-35-44.pngi tried RESET APPS ALSO,

 

 

 

Sony Xperia Support
Message 6 of 6
1,703 Views
Message 6 of 6

Re: can't stop this downloading

Hi again!

If you are using an earlier Android version you will have to swipe to the right when you are in Settings > Apps until you end up on "All". Here you can scroll down and find "Download Manager" and then tap on "Clear data" > OK.

Let me know it goes!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.