Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2017-07-19 11:04 PM
i use sony xperia Companion
Many of us have problems installing Xperia Companion:
2017-09-03 08:58 AM
Not sure why this thread is marked with 'Solved' tag as clearly it isn't.
Gladly, I stumbled upon a solution, well one that worked for me anyway.
What I had found is that my backup would stall at 50% complete.
While the backup was still running, I opened the 'Storage' tab in settings and noticed that the
'Internal Storage' was maxed out and the text was red in colour.
It seems that the backup software creates the backup file in internal storage before sending it to
SD card or Google Account online (depending on which one you selected before hand).
If there isn't enough space in your internal storage for this backup file the backup software will stall
at 50% and just sit there waiting for extra storage, which obviously, is never going to arrive.
What I did was to reboot the phone, open internal storage in settings, select apps, then sort the apps
by file size, so that the largest ones were at the top. Then open each app and 'clear data' for each of
them until there was about 3GB of free space reported in the 'Internal Storage' tab.
Then I ran the backup program as before and this time it completed successfully.
I hope this helps. :0)
2017-09-30 11:09 AM
Thanks Sparkes. Checking internal storage and deleting some apps to free up space did the trick. As others have already said, all the other threads marked solved offered no solution other than the sony agent asking what software people were using. I was about to give up until I found your post Sparkes. Thanks again.
2018-01-08 06:00 PM
Problem solved! (08.01.2017)
Launching Xperia Companion, i have updated to last version (188.8.131.52), and try to backup only Other, like usually update failed, but this time indicating me the application causing the failure.
I have uninstalled the app (My Vodafone in my case), and after that i successfully made a full backup of everything both on Sony Device (using standard backup app) and using Xperia Companion.
So, thanks Sony for the update of Xperia Companion, nice job!
2018-01-29 04:32 PM
Xperia companion is idiotic. How can you have a utility and be unable to update your password? If you forget your password, you are locked out forever; does that make any sense sony?
2018-01-29 08:52 PM
It does make sense, if you don't remember your password how are you supposed to change the password? this is to protect your data.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)