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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

backup on each file stops at 50% precislely

SOLVED
Rookie
Message 21 of 35
4,179 Views
Message 21 of 35

Re: backup on each file stops at 50% precislely

i use sony xperia Companion

Apprentice
Message 22 of 35
4,171 Views
Message 22 of 35

Re: backup on each file stops at 50% precislely

Apprentice
Message 23 of 35
4,059 Views
Message 23 of 35

Re: backup on each file stops at 50% precislely

I'm also stuck at 50% on phone backup, it's a big problem!

One time poster
Message 24 of 35
3,994 Views
Message 24 of 35

Re: backup on each file stops at 50% precislely

I have the same problem in back up today.   It cannot back up apps.

Learner
Message 25 of 35
3,842 Views
Message 25 of 35

Re: backup on each file stops at 50% precislely

Not sure why this thread is marked with 'Solved' tag as clearly it isn't.

 

Gladly, I stumbled upon a solution, well one that worked for me anyway.

 

What I had found is that my backup would stall at 50% complete.

 

While the backup was still running, I opened the 'Storage' tab in settings and noticed that the

'Internal Storage' was maxed out and the text was red in colour.

 

It seems that the backup software creates the backup file in internal storage before sending it to

SD card or Google Account online (depending on which one you selected before hand).

 

If there isn't enough space in your internal storage for this backup file the backup software will stall

at 50% and just sit there waiting for extra storage, which obviously, is never going to arrive.

 

What I did was to reboot the phone, open internal storage in settings, select apps, then sort the apps

by file size, so that the largest ones were at the top. Then open each app and 'clear data' for each of

them until there was about 3GB of free space reported in the 'Internal Storage' tab.

 

Then I ran the backup program as before and this time it completed successfully.

 

I hope this helps. :0)

One time poster
Message 26 of 35
3,622 Views
Message 26 of 35

Re: backup on each file stops at 50% precislely

Thanks Sparkes. Checking internal storage and deleting some apps to free up space did the trick. As others have already said, all the other threads marked solved offered no solution other than the sony agent asking what software people were using. I was about to give up until I found your post Sparkes. Thanks again.

Highlighted
Learner
Message 27 of 35
3,501 Views
Message 27 of 35

Re: backup on each file stops at 50% precislely

Thanks, your solution really worked! SONY: Why you no listen?

 

 

Why you no listen.jpg

Enthusiast
Message 28 of 35
2,842 Views
Message 28 of 35

Re: backup on each file stops at 50% precislely

Problem solved! (08.01.2017)

Launching Xperia Companion, i have updated to last version (1.9.2.0), and try to backup only Other, like usually update failed, but this time indicating me the application causing the failure.

I have uninstalled the app (My Vodafone in my case), and after that i successfully made a full backup of everything both on Sony Device (using standard backup app) and using Xperia Companion.

So, thanks Sony for the update of Xperia Companion, nice job!

Learner
Message 29 of 35
2,663 Views
Message 29 of 35

Re: backup on each file stops at 50% precislely

Xperia companion is idiotic. How can you have a utility and be unable to update your password? If you forget your password, you are locked out forever; does that make any sense sony?

Emperor
Message 30 of 35
2,656 Views
Message 30 of 35

Re: backup on each file stops at 50% precislely

@36Chambers

 

It does make sense, if you don't remember your password how are you supposed to change the password? this is to protect your data. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)