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Z3 phone won't save any kind of photo file

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Apprentice
Message 1 of 5
669 Views
Message 1 of 5

Z3 phone won't save any kind of photo file

For about five days now my Z3 phone won't save any kind of photo file using any method I can think of. I've cleared lots of memory, tried using the Album diagnostic (no joy), backed up to my laptop (no problems detected during the whole process), cleared cache and junk files, I have no idea what to try next. It won't save any photos taken by the camera, won't save screen shots, downloads, transfers- no kind of photo file whatsoever.

Please help!
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Accepted Solutions
Emperor
Message 2 of 5
1,080 Views
Message 2 of 5

Re: Z3 phone won't save any kind of photo file

@Rowanmaya

 

Settings > apps > all > camera > clear data > restart the phone

 

what do you see under 

 

settings > storage > free memory?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

4 REPLIES 4
Emperor
Message 2 of 5
1,081 Views
Message 2 of 5

Re: Z3 phone won't save any kind of photo file

@Rowanmaya

 

Settings > apps > all > camera > clear data > restart the phone

 

what do you see under 

 

settings > storage > free memory?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 5
654 Views
Message 3 of 5

Re: Z3 phone won't save any kind of photo file

Hi Rowanmaya,

 

Welcome to the community,

 

Can you please advise where the photos are being saved, an SD card or the internal storage?


Official Sony Xperia Support Staff


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Apprentice
Message 4 of 5
626 Views
Message 4 of 5

Re: Z3 phone won't save any kind of photo file

Thank you uliwooly, I had to do the first process you mentioned twice, after the first time I decided to delete even more photos (despite there being plenty of memory space free both internally & on the sd card (over 13Gb total) and then a couple of apps had to be updated. I don't know which action it was that made the difference but my phone is now saving photos of any type.
Thank you all for your help! 👍
Emperor
Message 5 of 5
617 Views
Message 5 of 5

Re: Z3 phone won't save any kind of photo file

@Rowanmaya

 

awesome, anytime Slightly smiling Face 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)