account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Z3+ freezes completely

Highlighted
One time poster
Message 1 of 2
1,223 Views
Message 1 of 2

Z3+ freezes completely

HI guys, 

I was just watching a video on YouTube when the device freezed, stoped responding to touch,even the on screen buttons and power button are not responding,then after at least a minute the phone restarted with the notification led flashing red,this is the second time to have this problem 

Any clue on what should I do or where could be the problem? 

Sorry for my bad English it's not my native.

1 REPLY 1
Apprentice
Message 2 of 2
1,210 Views
Message 2 of 2

Re: Z3+ freezes completely

I had the same problem with my phone. After doing all the factory resets it did not help. So I gave my phone to warranty service and they needed to replace the motherboard to fix the problem. Now the problem is fixed for me so I think it was motherboard hardware problem.