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Z3+ Dual turns off when idle

SOLVED
Apprentice
Message 1 of 7
2,545 Views
Message 1 of 7

Z3+ Dual turns off when idle

Hi everyone! I have a problem with my Z3+ Dual when it's in idle it's turns off and doesn't react on the power button. After that I can turn on my device only with using the high reset button or with pushing the power button + volume button both in the same time. It happens 3-4 times a day.
1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 6 of 7
2,680 Views
Message 6 of 7

Re: Z3+ Dual turns off when idle

@SophiaW, @uliwooly

 

The 4th day without the problem - looks like I've found the way to resolve my issue.

 

I just uninstalled AntiVirus Security by AVG Mobile (was preinstalled) and my troubles with turning off disappeared.

 

Thanks all!

 

:=+]

6 REPLIES 6
Emperor
Message 2 of 7
2,542 Views
Message 2 of 7

Re: Z3+ Dual turns off when idle

@gelert

 

Repair the phone with PCC and report back

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
Message 3 of 7
2,484 Views
Message 3 of 7

Re: Z3+ Dual turns off when idle

Hi gelert, welcome to the community!

 

Follow @Uliwooly's suggestion & keep us updated.

 

 

Here are some additional steps on running the repair through PC Companion: 

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

 

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 4 of 7
2,432 Views
Message 4 of 7

Re: Z3+ Dual turns off when idle

@uliwooly, @SophiaW

 

Thanks for your responsiveness! But that procedure didn't resolve my problem.

 

Can I read any the system logs to understand what's going on?

 

Thanks!

Genius
Message 5 of 7
2,409 Views
Message 5 of 7

Re: Z3+ Dual turns off when idle

I'm sorry to hear the software repair didn't work,  you might want to contact your local Sony Xperia Care team.

 

To save logs from PC Companion:

  1. Right click on PPC in the notification area of the task bar (if the notification area is full it can be found when you click on Show hidden icons-arrow)
  2. Choose About Sony PC Companion.
  3. Click on the link in Click here if you want to dump logs to Desktop.
  4. Go to desktop and find the PCC logs in the zip-file.

Note! PCC logs are saved on the user’s computer for 5 days so, meaning normally there’s no need to reproduce the issue to retrieve the logs.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 6 of 7
2,681 Views
Message 6 of 7

Re: Z3+ Dual turns off when idle

@SophiaW, @uliwooly

 

The 4th day without the problem - looks like I've found the way to resolve my issue.

 

I just uninstalled AntiVirus Security by AVG Mobile (was preinstalled) and my troubles with turning off disappeared.

 

Thanks all!

 

:=+]

Highlighted
Genius
Message 7 of 7
2,304 Views
Message 7 of 7

Re: Z3+ Dual turns off when idle

Brilliant, gelert! So glad to hear Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.