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Z3+ Camera crash and Sound question

SOLVED
Regular
Message 1 of 11
3,220 Views
Message 1 of 11

Z3+ Camera crash and Sound question

Hi,

 

The first time I tried to video camera on my Z3+ the android camera app crashed.  After that I was unable to start the camera as it said the device was not available.  The Z3+ wasn't hot or been doing anything prior and was at the lock screen.  I opened the camera via the camera icon in the bottom right of the lock screen and then attempted to switch to video mode.

 

Is there a way I can upload a bug report etc. to Sony?

 

Secondly, is there a way to turn off tShe sound the camera makes when you start it?  Even when the notifications are set to silent and the "Sound Slider" is off in the camera settings I still get the little tinkle sound when I start the camera.

 

Thanks,

 

Duncan

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 9 of 11
3,688 Views
Message 9 of 11

Re: Z3+ Camera crash and Sound question

@dmaidmen

 

That's normal, there isn't a way to turn that off. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

10 REPLIES 10
Emperor
Message 2 of 11
3,218 Views
Message 2 of 11

Re: Z3+ Camera crash and Sound question

@dmaidmen

 

If you use the physical camera button you will hear a notification sound, there isn't a way to turn it off, there might be an app on the play store that might turn it off. 

 

Settings > apps > all > camera > clear data > restart the phone. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 3 of 11
3,206 Views
Message 3 of 11

Re: Z3+ Camera crash and Sound question

@uliwooly its not the sound taking a picture, its a little jingle that plays when the camera application starts. 

Moderator
Message 4 of 11
3,201 Views
Message 4 of 11

Re: Z3+ Camera crash and Sound question

About that,it has been asked before. It seems rather a matter of privacy for some markets.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Emperor
Message 5 of 11
3,116 Views
Message 5 of 11

Re: Z3+ Camera crash and Sound question

Indeed if you don't find the option on 

 

camera > settings > sound 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 6 of 11
3,111 Views
Message 6 of 11

Re: Z3+ Camera crash and Sound question


@uliwooly wrote:

Indeed if you don't find the option on 

 

camera > settings > sound 


That's the option I mentioned i have and have switched off yet the jingle still plays ons startup.  There is no sound when taking a picture.

Emperor
Message 7 of 11
3,100 Views
Message 7 of 11

Re: Z3+ Camera crash and Sound question

@dmaidmen

 

Just to clarify, do you hear a sound when you launch the camera while using the camera app/icon?

 

or only when you use the physical camera button? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Regular
Message 8 of 11
3,087 Views
Message 8 of 11

Re: Z3+ Camera crash and Sound question

I hear a sound when launching the camera using the phsyical button or by using the shortcut on the lock screen (bottom right swipe left).  I do not hear a sound if I unlock the phone and press the Android camera shortcut.

Emperor
Message 9 of 11
3,689 Views
Message 9 of 11

Re: Z3+ Camera crash and Sound question

@dmaidmen

 

That's normal, there isn't a way to turn that off. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

Regular
Message 10 of 11
3,021 Views
Message 10 of 11

Re: Z3+ Camera crash and Sound question

@uliwooly thanks. I didn't even try the Android shortcut, i'll use that when I don't want the camera to make a startup sound like in the theatre etc. 

 

If the camera crashes again i'll investigate further.