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Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what else

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Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what else

Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what else

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Re: Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what

does it happen when you are on safe mode 


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Re: Xperia z3+ switch off when i used my mobile for some task need i change to battery or some what

Hi @Naresh4, let me see if I can help out here! 

 

Does these restarts you speak of happen often or has it just occurred once? And if they happen often, is it during a specific kind of use or does it happen randomly?

 

As @nolramlb mentioned, it is a good idea to test the phone in safe mode to see if the restarts is caused by a downloaded app. If the restarts happen while using a specific app, clearing data for said app might do the trick. Find and tap Settings > Apps > Tap the name of the app > Storage > Clear data > Tap "OK" > Restart the phone.

 

Try this and feel free to keep us posted with the results! 


Official Sony Xperia Support Staff


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