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Xperia Z3: sony update engine faliure (error 1200)

One time poster
Message 1 of 11
6,477 Views
Message 1 of 11

Xperia Z3: sony update engine faliure (error 1200)

Hi Sony,

 

 

I recently baught Xperia Z3, and am trying to update it...getting the error "Sony Update Emgine faliure (error 1200)

please assist. I attaching the error image also.

 

error.png

10 REPLIES
Forum Legend
Message 2 of 11
6,451 Views
Message 2 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you checked the troubleshooting steps that PC Companion displays? You might have a firewall and/or antivirus that is blocking the update engine. Also make sure that you computer have the latest version of Java.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 3 of 11
6,237 Views
Message 3 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

Hi i am having the very same issue. Did all the Troubleshoot steps.

 

no luck at all

Adviser
Message 4 of 11
6,074 Views
Message 4 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

Hi,

I'm facing the same issue.

Tried so many times to update with no success.

Disabled firewall but didn't help too.

The previous update with Sony PC Companion was successful with no issue.

So I think that the problem needs to be solved from SONY end.

 

Thanks.


@abhi2061 wrote:

Hi Sony,

 

 

I recently baught Xperia Z3, and am trying to update it...getting the error "Sony Update Emgine faliure (error 1200)

please assist. I attaching the error image also.

 

error.png


 

Rookie
Message 5 of 11
5,491 Views
Message 5 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

got sony Z3 compact edition havings ame issue, it got worse now when i connect my phone to PC it dont even detect by Pc campanion!

 

kinda shame on sony since as far as i see many people having same issue and not a single shred shown their support help so far Neutral Face

Moderator
Message 6 of 11
5,488 Views
Message 6 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

Update service was so much better.


Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views.
Click here to find out more about the different roles on the community.

Rookie
Message 7 of 11
5,420 Views
Message 7 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

yup hard to work this one out,

 

well in the end i had to remove driver from control panel software then remove pc companion too  and reboot system and retry and get everything from scratch to make it work! Neutral Face

 

good news it can be fixed bad news is too much work for simple update!

One time poster
Message 8 of 11
4,708 Views
Message 8 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

Hey, nice to hear you managed to fix the problem!
Im facing similar issues here
can you please list a step by step guide of the measures you took?

One time poster
Message 9 of 11
3,875 Views
Message 9 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

I got this problem too. I has tried many time but its fail when I call the service center they say the server is full n call me to try n try and try,,, hope sony concern about this update issue...

One time poster
Message 10 of 11
3,075 Views
Message 10 of 11

Re: Xperia Z3: sony update engine faliure (error 1200)

I found a solution for this issue:

follow these steps:

1, disable firewall and antivirus also.

2, ON internet data in mobile phone 3G or 4G and start USB tethering, settings--more--tethering and portable hotspot--USB tethering.

3, connect your laptop using tethering. dont use the internet connection which was showing error 1200.

4, if PCC already updated no issues..otherwise uninstall and reinstall again.

5, connect xperia phone with tethering ON.

6, Check drivers are installing. 2 No.s drivers will be installed including RNDIS drivers.

7, Start updating or repairing software.

8, usually error wil popout at preparing step in PCC. now, that step should complete.

9, Let software download to your PC begin with phone tethering. after downloading 30% or more, if data is a concern..disconnect tethering and connect normal internet. Downloading should continue..

10, once downloading continues, update or repair your xperia. should be successful.

i did this yesterday 13/5/15 for my Z3 as i was experiencing this error 1200 more than a year. i updated 23.1.A.1.28 firmware by this method.

no issue at all till the process completed.. easy steps though.I'm using USB dongle for internet.. that could cause this issue.. once i tethered my phone, no issue  ..try this and if succeded, please forward to others.