2015-10-09 02:41 PM
Ok, let´s ttry the following, but first run a backup of the device information. Then perform a system repair using PC Companion orBridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated please, I´m at disposal for any question.
2015-10-10 06:30 PM
Your are welcome. Keep us updated please, I'm at disposal for any question.
2015-10-16 03:02 PM
Glad to read that your problem was solved and I´m at disposal for any question. Enjoy your Xperia device!
2015-10-16 03:18 PM