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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Xperia Z3 screenshot problem.

SOLVED
Genius
Message 11 of 16
736 Views
Message 11 of 16

Re: Xperia Z3 screenshot problem.

Hi @Rosebud64

 

Ok, let´s ttry the following, but first run a backup of the device information. Then perform a system repair using PC Companion orBridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. Keep us updated please, I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Apprentice
Message 12 of 16
210 Views
Message 12 of 16

Re: Xperia Z3 screenshot problem.

Thanks. I will try your solution as soon as I get back home. I'll give feedback around next Wednesday.
Genius
Message 13 of 16
203 Views
Message 13 of 16

Re: Xperia Z3 screenshot problem.

Hi @Rosebud64

 

Your are welcome. Keep us updated please, I'm at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Apprentice
Message 14 of 16
175 Views
Message 14 of 16

Re: Xperia Z3 screenshot problem.

Hi Guys! Ok, last solution did work! Many thanks !
Highlighted
Genius
Message 15 of 16
166 Views
Message 15 of 16

Re: Xperia Z3 screenshot problem.

Hi @Rosebud64

 

Glad to read that your problem was solved and I´m at disposal for any question. Enjoy your Xperia device!

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Forum Legend
Message 16 of 16
163 Views
Message 16 of 16

Re: Xperia Z3 screenshot problem.

Thanks for the info, glad to hear! :smileysmileythumbsup:

sony_sign_logo.png - Official Sony Xperia Support Staff


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