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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Xperia Z3 plus turns off at 50% battery

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Message 1 of 14
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Message 1 of 14

Xperia Z3 plus turns off at 50% battery

I own the phone for more than a year and I have a problem

I have 50% of battery and the phone turns off and tells me that battery is dead..I plug the charger it shows me that I have 55%
What is wrong?
Should the battery be changed?

13 REPLIES 13
Sony Xperia Support
Message 2 of 14
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Message 2 of 14

Re: Xperia Z3 plus turns off at 50% battery

Hi @aripel, I'm very sorry to hear about that. Slightly frowning Face

Does it always occur once the battery reaches 50%, or has it only happened once?

I suggest that you try to recalibrate the battery by first charging it fully to 100% then use it down to about 5%; then turn the device off using the OFF-button next to the SIM area. Once it's off, charge it to 100% again before starting the device.

Let me know if you still experience the same after trying that! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 3 of 14
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Message 3 of 14

Re: Xperia Z3 plus turns off at 50% battery

It happened even with battery 70%..many times I will try that and see if there are any results
Sony Xperia Support
Message 4 of 14
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Message 4 of 14

Re: Xperia Z3 plus turns off at 50% battery

I understand, and yes please try what I suggested and report back.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Message 5 of 14
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Message 5 of 14

Re: Xperia Z3 plus turns off at 50% battery

I did try 2 times and last night from 49% showed me 0% and while powering off showed 48% but the phone turned off..
I think the battery should be changed as phone is still in warranty
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Message 6 of 14
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Message 6 of 14

Re: Xperia Z3 plus turns off at 50% battery

But if I change the battery will the problem disappear?
Sony Xperia Support
Message 7 of 14
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Message 7 of 14

Re: Xperia Z3 plus turns off at 50% battery

Are you unable to use the device until it discharges? I mean, does it always turn off at about 50%? In that case, I would suggest that you try performing a software repair using Xperia Companion prior to sending it to service. Should it still persist after the software repair, then I advise you to contact your Local support in order to be assisted in sending it in for service.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 8 of 14
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Message 8 of 14

Re: Xperia Z3 plus turns off at 50% battery

Yes it does happen after battery drops under 55%(it turns off)if I try to turn on quick shows battery flat but if I leave it for 5 mins shows me 50%
I've tried to do software repair but it gives me a error (UELoginerror
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Message 9 of 14
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Message 9 of 14

Re: Xperia Z3 plus turns off at 50% battery

UELoginNetworkError
Regular
Message 10 of 14
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Message 10 of 14

Re: Xperia Z3 plus turns off at 50% battery

I do have good Internet connection and I tried over Wi-Fi and Cable connection
Nothing happens