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Xperia Z3 plus turns off at 50% battery

Sony Xperia Support
Message 11 of 17
1,144 Views
Message 11 of 17

Re: Xperia Z3 plus turns off at 50% battery

@aripel That specific error means that the Sony Mobile Update Engine login failed to communicate with a remote server. Check proxy settings in the Xperia Companion preferences and make sure the computer is connected to the internet, and try again later. In addition, try to see if you can try a different computer/network and make sure that there's nothing in the network which restricts Xperia Companion.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 12 of 17
1,133 Views
Message 12 of 17

Re: Xperia Z3 plus turns off at 50% battery

 I've been having a similar problem. It has happened a number of times when my battery has been between 30 and 50%. It will power down giving me an out of power message and if I reboot the battery indicator will show 30-50% before immediately showing empty and powering down again. Even a short connection to a power source seems to reset the problem and I can use the phone normally until it gets down to sub-10% when it drains quickly again. This does not happen everytime it reaches this level and may be related to the final 15-20% of power disappearing very quickly. 

I have tried using PC companion to repair the software but the problem is still there, it prevented me calling my spouse following an emergency on Sunday and is very dangerous. I will be returning the phone to you for a warranty repair

Sony Xperia Support
Message 13 of 17
1,131 Views
Message 13 of 17

Re: Xperia Z3 plus turns off at 50% battery

Hi @Davew1, very sorry about that. Slightly frowning Face

Yes I agree with that decision, the best course of action in your case would be to get in touch with your Local support so that they can assist you in sending it in for servicing.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Regular
Message 14 of 17
564 Views
Message 14 of 17

Re: Xperia Z3 plus turns off at 50% battery

I am having the same problem phn is getting switched of ta 50% - 60%- 70% not telling what should i do now???

One time poster
Message 15 of 17
393 Views
Message 15 of 17

Re: Xperia Z3 plus turns off at 50% battery

How can you sell a phone that turns it self off at 60/70% battery life? Pathetic product

One time poster
Message 16 of 17
83 Views
Message 16 of 17

Re: Xperia Z3 plus turns off at 50% battery

i have same problem. and my battery drain so fast,max usage is 1 hour active time and at 50% it shut down to 0%

Highlighted
One time poster
Message 17 of 17
45 Views
Message 17 of 17

Re: Xperia Z3 plus turns off at 50% battery

Hello, I have the same problem. Did you (or anyone of you) solve with replacing battery?

 

- I did factory reset.

- I used the repair software but still turns off. 

- I checked the healt battery by the service menu, it said that the battery is ok Slightly frowning Face 

 

The phone does not turn off while it is charging. When I disconnect the phone, after a few minutes it turns off, low battery. I connect it and the battery returns to the previous percentage. And so on, when it is not under charge it cannot be used.

 

I would like to know if changing the battery can solve the problem.

Thank you

 

Xperia E6553