account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Xperia Companion software does not complete software repair

Highlighted
1PE
Rookie
Message 1 of 2
288 Views
Message 1 of 2

Xperia Companion software does not complete software repair

I found a "tossed" Xperia; no SIM or SD card, locked of course. From the position of the camera, etc, it appears to be a Z3. 

I discovered Xperia Companion software and have tried numerous times to replace the software, to bring the phone back to life. It is well charged. I have watched the Sony video on the subject. 

Companion gets to the stage of getting ready to install the software, then does not. The message reads,

"Software repair error

An error occurres while repairing your device.

Please try again. If the problem persists, please contact Sony support.

UEInstallation

WaitExit 102

2.7.4.0 / Windows 10 Home 64 bit / Win32 / US / "

 

The phone itself seems to start the boot, then displays a black screen with a logo and ! and words to the effect that the update failed, and make sufe the phone is connected to the computer and try again. 

Advice and assistance is appreciated.

Thanks.

Peter

1 REPLY 1
Visitor
Message 2 of 2
136 Views
Message 2 of 2

Re: Xperia Companion software does not complete software repair

me too same problem. I have a Sony Xperia Z2