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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Workaround for malfunctioning software update

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Message 1 of 1

Workaround for malfunctioning software update

Hi all, I received a new Sony Xperia Z3+ Dual (E6533) yesterday and first started it today.


It is running Android 5.x and I would like to update it to the latest available 7.1.1:

- Xperia Companion simply tells me in the upper left that the software update is not possible and also greys out some features like backup or restore.

- The smartphone itself tells it is already up to date.

- The website ( tells that it is currently not available after entering one of my two IMEIs.

So I was not able to update it.


Because I found a workaround for this issue while writing this post, I wanted to share it with you in case of you mess around with the same issue:

Use Xperia Companion Software RepairSony_Xperia_Companion-Software_Update_Icon.pngsoftware repair

It will reset the device and flash the latest sotware version available.