Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-05-24 08:25 AM
the problem is that it has the pattern of unlocking but the one that sold me the phone does not remember the pattern and e used the sony companion but not even with that because I spent a while I missed a mistake.
2018-05-25 05:59 AM
the problem is that it is a second-hand phone and the one who sold it does not remember the unlock pattern and I can not access the settings to restore to factory mode and used the sony companion and even so I decided to spend more money at
2018-05-25 03:39 PM
Hi @Jm911066, sorry to hear about this.
You can still perform a software repair to remove the pattern screen lock on the device if you start the software repair using Xperia Companion guide without connecting the device to the computer and also, make sure that the device is not powered on and do not power it on until the repair has been completed.
I can see that the post is made in the Xperia Z3+ board on our forum, but you wrote that you have an Xperia Z3, do you know which phone model you have? The Xperia Z3+ has an inbuilt anti theft protection feature and if the previous owner activated this lock on the device, you'll need to get a hold of the previous owners Google account to get past this anti theft protection after the software repair has been completed.
Let us know how it goes!
@ivan33, if you can't remember which Google account you used previously in the device prior to resetting it, you'll need to get in touch with your Local support team and they will assist you further.
Keep me posted!
February - last edited February by alexdon
buenas noches,me vendieron un xperia z3+ con cuenta google, el problema fue que le borre la cuenta para ponerle la mia se puso en modo protegido,tengo el nombre de la cuenta pero no tengo la clave,la muchacha que me lo vendio no recuerda la contraseña de ese correo,la cuenta google es pero no tengo la clave y esta en modo protegido,que puedo hacer
good night, I sold a xperia z3 + with google account, the problem was that I deleted the account to put mine was put in protected mode, I have the name of the account but I do not have the password, the girl who sold it does not remember the password of that email, the google account is but I do not have the password and it is in protected mode, which I can do
Hi @mareo, welcome to our forum!
Your question has been translated to English as this is an International forum.
Since both you and the seller know the Google account, you will have to ask the seller to reset the password, so you can use this account to get passed the protection > add your own Google account in the device.
Do note that after changing the password, you'll have to wait 72 hours before you are able to use the new password to unlock the device.
I hope that helps!