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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony Z3 back and home button has not been working

Demigod
Message 11 of 29
782 Views
Message 11 of 29

Re: Sony Z3 back and home button has not been working

Hi SInce you have worked with some of the suggested solution by our community here and doesn't work.

 

If i may suggest you to visit the local service center to have your phone to be examine which i believe they would be happy to assist you.

Learner
Message 12 of 29
758 Views
Message 12 of 29

Backbutton problem in 6.0.1

After I installed last update 6.0.1 on my xperia Z3 d6653 back button not working but sometimes work after i press it many times what should I do to fix it?
Emperor
Message 13 of 29
757 Views
Message 13 of 29

Re: Backbutton problem in 6.0.1

@Backbutton

 

Test the touchscreen

 

settings > about phone > diagnostics > test > test touchscreen




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 14 of 29
751 Views
Message 14 of 29

Re: Backbutton problem in 6.0.1

I did that test and passed it 

 

Emperor
Message 15 of 29
744 Views
Message 15 of 29

Re: Backbutton problem in 6.0.1

@Backbutton

 

how about in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 16 of 29
736 Views
Message 16 of 29

Re: Sony Z3 back and home button has not been working

I tried it in safe mode still have the same problem
Emperor
Message 17 of 29
728 Views
Message 17 of 29

Re: Sony Z3 back and home button has not been working

@Backbutton

 

You should contact your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 18 of 29
726 Views
Message 18 of 29

Xperia Z3 dual Back Home and Recent app not working after latest update.

I am using Xperia Z3 dual (D6633). I also have the same problem since the last update 23.5.A.1.291 2 days ago. I have been using my Sony Xperia Z3 D6633 for almost 1.5 years and face no MAJOR problem until the last update (Except low speaker volume after lolipop and current marshmallow update).

My phone dont have any hairline cracks and I havent dropped not even once.

First the dropdown notification doesnt work properly before last update and also back key area of touch screen was not responding well. It was also failing in diagnostics touchscreen test.

Then, after a new current update the home, back and recent button is not working as well. It is not working. Buttons are not working  on  portrait mode but works on landscape mode. I believe its not the touch screen that have issues, 'cause when in lock screen the voice assist button, lock icon and camera button where the home, back and opion button are located worked.

These 3 buttons works good in Landscap mode.

I have tried all things like service menu check, factory reset and last software repair. Today I took it to Service centre but Sony staff has no solution of these. They told me to root phone (which I am not going to Do).

I really hope someone could help us on this. A lot of z3 users have same issues. Without these 3 buttons the phone is basically useless, unless you're fine with restarting your phone everytime you finish using an app. Im still hoping for the update to fix this. SONY PLS GIVE THE FINAL SOLUTION.

Forum Legend
Message 19 of 29
717 Views
Message 19 of 29

Re: Xperia Z3 dual Back Home and Recent app not working after latest update.

are you sure you went to a genuine sony service center? Local support, I doubt they would recommend to root your device since they know it will void your warranty and actually lessen the chance they would repair it in the future.

 

i know you already did it, try to perform software repair using Xperia Companion, again one more time., preferably

- in another PC

-reinstall Xperia Companion

-software reset first then repair after


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
One time poster
Message 20 of 29
699 Views
Message 20 of 29

Re: Xperia Z3 dual Back Home and Recent app not working after latest update.

After lasted update I can't answer on TFT during incoming call! No result after several restarts! Cell force hanging