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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Sony Z3 back and home button has not been working

Visitor
Message 1 of 29
1,880 Views
Message 1 of 29

Sony Z3 back and home button has not been working

In my Sony Z3 back and home button has not been working since 10 days.but recent app button working good.
Is there any solution for this?

28 REPLIES 28
Sony Xperia Support
Message 2 of 29
1,879 Views
Message 2 of 29

Re: Sony Z3 back and home button has not been working

Hi @chathuram99,

 

Welcome to the community.

 

Do you see any damage to the screen, such as hairline cracks?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Forum Legend
Message 3 of 29
1,870 Views
Message 3 of 29

Re: Sony Z3 back and home button has not been working

can you boot on safe mode to see if it works?> https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Learner
Message 4 of 29
1,839 Views
Message 4 of 29

Re: Sony Z3 back and home button has not been working

I just tried the safe mode but the even there the buttons don´t work! 

Learner
Message 5 of 29
1,829 Views
Message 5 of 29

Re: Sony Z3 back and home button has not been working

For those who can´t use the fone, try to enable glove mode in screen configuration. It reduces the problem... just tap several times over the button that it works!

Visitor
Message 6 of 29
1,798 Views
Message 6 of 29

Re: Sony Z3 back and home button has not been working

its not working

Visitor
Message 7 of 29
1,740 Views
Message 7 of 29

Re: Sony Z3 back and home button has not been working

no

Highlighted
One time poster
Message 8 of 29
1,709 Views
Message 8 of 29

Backwards button and home button don't work

There is no response when I press these buttons and it seems like the trouble began when I downloaded the last update version.
Emperor
Message 9 of 29
1,700 Views
Message 9 of 29

Re: Backwards button and home button don't work

@8514

 

Settings > about phone > diagnostics > test > test the touchscreen.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 10 of 29
1,665 Views
Message 10 of 29

Re: Sony Z3 back and home button has not been working

One month and no solution provided yet!

 

I have contacted the support and followed the entire procedure but I just have reinstalled the same bugged version of the OS. I have followed all tips and diagnosis provided by the guys of forum but just the action buttons don´t work. The glove mode that I´m using is not good.

 

Looking at the forum I can foresee that the upgrade do android 6.0/6.1 will just bring more problems.

 

Sony people: You are about to lose a customer for ever!