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Some Keyboard buttons not working when the phone is vertical

Sony Xperia Support
Message 11 of 12
Message 11 of 12

Re: Some Keyboard buttons not working when the phone is vertical

@Blondie63 wrote:

Hi I tried this test and the drawings seemed to be over the letter O and number 2 only. 

Hi, I am sorry to hear that @Blondie63. Slightly frowning Face

Do I understand you correctly in that you have t ried the troubleshooting mentioned in the thread already? In that case it would be best to have your device sent to an authorized service center in order to be examined by a technician. The easiest way to have your device sent in would be to get in touch with your Local support, and ask them to assist you. They will be well informed in regards to your local service routines.

Official Sony Xperia Support Staff

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One time poster
Message 12 of 12
Message 12 of 12

Re: Some Keyboard buttons not working when the phone is vertical

I am expierenceing exactly the same issue since a couple of weeks, and it's really hard to text with this whole vertical line of non responding touchscreen. I would like to know if restoring the phone solved it (softwaer issue) or I just don't have another option than sending it to a local service.