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2014-10-05 01:22 AM
my 1 day old Z3 started flickering, then scrambling the screen 2-3 seconds after.
a few moments after that, it will fill with grey-purple stripes, and go black after that.
the screen is lighted, but does not show anything.
Tried to reset, but so far nothing helped.
Anything solution here?
2014-10-05 10:54 AM
2014-11-05 07:39 AM
2014-12-04 10:13 PM
I've had my Z3 about 2 weeks, and suddenly the touchscreen stopped working, I reset it a couple of times and it still doesn't respond to touch. I then notice it has a very fine hairline crack in the screen, I've no idea how this has happened, it's never been dropped or squashed. There are no marks on it at all. I am really shocked, will contact Vodafone about it tomorrow but this must be down to poor build quality or a manufacturing defect. Things don't just stop working for no reason when they are 2 weeks old.
2015-03-31 07:07 PM
2016-03-04 10:22 AM - edited 2016-03-04 10:23 AM
ive had the same issue the past few weeks, then last week it was perminant,
Sent it back to Sony and there customer support started to be fantastic, then i had a response that annoyed me, after everything i have been told, and read on sony web site
They refused to cover this on warranty, as there was a sign the phone was dropped, in the 18months i have had the Z3, and was told on the phone that i "should have wrapped it in cotton wool"
the whole out come of this has annoyed me, as its clearly a hardware fault, and damage my respect for sony product support, leaving me with a bill of £148 to have them repair it.
2016-11-12 11:01 PM
I have had the same issue just happen a couple months ago (unfortunately outside my 1 year warranty now) I am currently waiting on a reply from Sony Mobile Support on whether or not I can send it to them to assess the phone. I have already been told it's water damage by Rogers Wireless (which I know cannot be accurate because the last time I exposed this phone to any sort of water was back in June 2015). I even had the back glass crack on me, and it was replaced with a genuine Sony back cover with NFC and everything. I was also extremely careful to treat the phone like a regular, non water resistant phone as soon as the phone had the back glass cracked.
I have done every software repair/troubleshooting/diagnostic step possible (as instructed by Sony). Rogers unfortunately didn't look past the 'water damage' indicator inside the phone and wasted a month of my time waiting for the phone. I am so glad I will be leaving Rogers at the end of my contract for good.
Anyways, as a lifelong Sony customer, I really hope they can help me out on this one without too much of an expense on my part. I have purchased: Sony Ericsson W580i, Sony Xperia Arc, Sony Xperia Z1, Sony Xperia Z3, multiple Sony Walkman products (when everyone was buying Ipods, I had minidisc players, MP3 walkmans etc), Sony Vaio laptop, Sony Bravia LCD, LED TVs, Sony Blue-ray player, Sony DVD players, Sony Speaker systems, Sony TV Boxes, Sony Cybershot W300, Sony camcorders, Sony Playstation products, Sony headphones (many), Sony Bluetooth Speakers, Sony Z Tablets (for which I have never had any issues), and in my family we've purchased Sony VCR players, Sony camcorders, Sony cameras, Sony TVs (trinitron) and Sony audio systems. Literally everything I own is Sony and I grew up with Sony products. I am sad to say that they have gone downhill in certain areas and I am now unsure if I will continue to be a lifelong Sony customer.
The picture shows what happens when the gray/purple colored speckle that flashes across the screen from the bottom takes over and freezes the screen, creating a Windows like error.