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My z3 Display scattered after updating to 6.0.1

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Message 1 of 5
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Message 1 of 5

My z3 Display scattered after updating to 6.0.1

I updated from 5.1.1 to 6.0.1..it was of 927MB i guess
But as it downloaded 80% i was using facebook..suddenly i felt images in fb are getting fuzzy :'(
Then it updated whole but it still like a tv channel with a weal signal..any solution please?
Thanks.
4 REPLIES 4
Sony Xperia Support
Message 2 of 5
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Message 2 of 5

Re: My z3 Display scattered after updating to 6.0.1

Hi @Hmzi,

 

Welcome to the community.

 

This sounds like a hardware fault, I think is may be coincedental that the issue occurred during the update.

 

To rule out any potential software causes, try running a software repair and see if the issue persists. If it does, call your local support team to arrange a repair. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Message 3 of 5
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Message 3 of 5

Re: My z3 Display scattered after updating to 6.0.1

Can it be resolved by uninstalling the update? Or with factory reset?
Sony Xperia Support
Message 4 of 5
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Message 4 of 5

Re: My z3 Display scattered after updating to 6.0.1

@Hmzi,

 

It is not possible to uninstall the update, but the software repair will re-install the whole Android OS with a fresh copy, including the update. If it is a software problem, the software repair will fix it.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

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Message 5 of 5
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Message 5 of 5

Re: My z3 Display scattered after updating to 6.0.1

Well..i dont have a PC 😥
Need to return the phone to the shopkeeper