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My Sony Xperia z3 on the start screen

One time poster
Message 1 of 2
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Message 1 of 2

My Sony Xperia z3 on the start screen

Meu Sony Xperia z3 ele liga e fica na tela de  inicial  depois fica na tela preta e volta novamente para tela de inicial .

O que eu faço. ? Obrigado se forem me ajudar 

 

My Sony Xperia z3 it turns on and stays on the initial screen then stays on the black screen and back again to initial screen.

What do I do. ? Thanks if you will help me

gt

1 REPLY 1
Sony Xperia Support
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Message 2 of 2

Re: My Sony Xperia z3 on the start screen

Hi @Aliás1213, I am sorry to hear about this.

 

From your description of the matter at hand it seems that you phone is stuck in a so called bootloop.

The first thing i would suggest is that you remove the SIM card in order to see if the bootloop persists without a SIM card mounted. If you have a SD card, try taking that out aswell. If the phone starts up as usual without SIM and SD card, the cards may be damaged and needs to be replaced.

 

If the boot loop persists without SIM and SD cards mounted I would suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data.

 

If none of these measures manages to get you past the boot screen i recommend that you get in contact with your local support team in order to have the phone sent to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your Local support team as well, as they vary between markets.

Try these measures and and let me know how it goes! Slightly smiling Face


Official Sony Xperia Support Staff


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