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Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number pad

SOLVED
Emperor
Message 11 of 19
586 Views
Message 11 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

@CPK

 

Did you purchased a retail demo phone? 

 

check this out

 

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Removing-retail-demo/m-p/844453/highlight/true#M370




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

CPK
Learner
Message 12 of 19
583 Views
Message 12 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

No I purchased a normal phone as far as I can tell. It was fresh out of the box and everything. I might have to take it back to them however. Slightly frowning Face

Emperor
Message 13 of 19
575 Views
Message 13 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

@CPK

 

You should, keep us updated. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 14 of 19
567 Views
Message 14 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

Just a question,have you tried to dial *#*#73556673#*#*?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

CPK
Learner
Message 15 of 19
560 Views
Message 15 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

Yes I have tried the codes. To no avail. I also still cannot lock the phone. When I try to set up pin lock a padlock appears over the top of the number pad. Not having much luck here.
Highlighted
Moderator
Message 16 of 19
3,205 Views
Message 16 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

There is a slight chance you got a demo unit. Contact your seller.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

CPK
Learner
Message 17 of 19
555 Views
Message 17 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

Yeah. All roads seem to be leading that direction.
CPK
Learner
Message 18 of 19
524 Views
Message 18 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

Sorry it took so long for my reply. I have been busy at home. I had a demo phone. Took it back to Carphone Warehouse and they replaced it for me. All sorted.

Moderator
Message 19 of 19
513 Views
Message 19 of 19

Re: Lock screen plays a looping video and I cannot setup a screen lock. A padlock covers the number

Nice to know.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.