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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Holding headphones button pressed error

Inhabitant
Message 1 of 27
367 Views
Message 1 of 27

Holding headphones button pressed error

Hi.
I want to use the button of the headphones while walking by pressing it a while, and getting google now.

The problem is that if the screen is unlocked it works perfect, but if it is locked in my pocket and hold the button pressed it sounds a female voice saying wait (espera in spanish) and nothing else happens. If I take out the phone I see that the screen is on with a black background and just a word in white in the center, saying Starting or Initializing (Iniciando in spanish). I don't know which program is opening the device, but it is in that screen till I press the back button.

I want to know whyvthis happens.

I've send an e-mail to support w weeks ago, but I've just get to answers saying that they are on it.

Thanks in advance.

26 REPLIES 26
Emperor
Message 2 of 27
364 Views
Message 2 of 27

Re: Holding headphones button pressed error

Odd, try this

 

settings > apps > all> smartconnect > clear data > restart your phone > check again 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 3 of 27
347 Views
Message 3 of 27

Re: Holding headphones button pressed error

Thank you for your quick answer, but it does not work.
Emperor
Message 4 of 27
341 Views
Message 4 of 27

Re: Holding headphones button pressed error

Boot on safe mode and see if you encounter the same issue

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Inhabitant
Message 5 of 27
331 Views
Message 5 of 27

Re: Holding headphones button pressed error

Thank you very much I'll try just now and answer what happens.

 

Updating ...

 

I´ve tried int secure mode and the device works as in normal mode. The Starting/Initializating (Iniciando in Spanish) black bacground window appears and the female voice saying "wait" also is there.

 

Thanks again uliwooly.

Emperor
Message 6 of 27
308 Views
Message 6 of 27

Re: Holding headphones button pressed error

That's odd, repair your phone with PCC

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Inhabitant
Message 7 of 27
294 Views
Message 7 of 27

Re: Holding headphones button pressed error

I've tried a factory reset, and the only change is that the first time after the reset, holding headphones button, the black background screen said Loading (cargando in spanish) instead of Starting/Initializating (iniciando in spanish).

 

I'll wait for Lollipop update to see if it gets repaired.

 

Thank you.

Phy
Forum Legend
Message 8 of 27
288 Views
Message 8 of 27

Re: Holding headphones button pressed error

You can contact Sony Xperia Support, regarding this.
http://support.sonymobile.com/global-en/contactUs/
Inhabitant
Message 9 of 27
284 Views
Message 9 of 27

Re: Holding headphones button pressed error

Thank you Phy.

I've already done it, two weeks ago.

They answered twice that they are on it.

Phy
Forum Legend
Message 10 of 27
279 Views
Message 10 of 27

Re: Holding headphones button pressed error

Cool. Glad to hear that.