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Disconnecting bluetooth device resets phone profile (i.e. Silent - Priority - Sound)

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Adept
Message 1 of 3
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Message 1 of 3

Disconnecting bluetooth device resets phone profile (i.e. Silent - Priority - Sound)

I've recently noticed that whenever I disconnect my bluetooth device from my phone, it changes back to the default volume on Sound, rather than staying on Silent or on the lowest volume I had set on the Sound profile when I connected the bluetooth device.

 

I've come into work on a few occasions after disconnecting my bluetooth headset, only for the phone to ring when a call comes through, despite having the phone on Silent before leaving the house when I connected the headset ...

 

Two questions:

  1. Is this a known issue?
  2. Is there a workaround? 
1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: Disconnecting bluetooth device resets phone profile (i.e. Silent - Priority - Sound)

Hi @daherlihy,

Like @rice_eater suggested, have a look in the Smart Connect app and see if you have an event enabled that might cause this behaviour.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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2 REPLIES 2
Adviser
Message 2 of 3
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Message 2 of 3

Re: Disconnecting bluetooth device resets phone profile (i.e. Silent - Priority - Sound)

@daherlihy

 

Have you checked the Smart Connect app to see if it's set to change your volume/sound profile on bluetooth device disconnects?

Sony Xperia Support
Message 3 of 3
2,868 Views
Message 3 of 3

Re: Disconnecting bluetooth device resets phone profile (i.e. Silent - Priority - Sound)

Hi @daherlihy,

Like @rice_eater suggested, have a look in the Smart Connect app and see if you have an event enabled that might cause this behaviour.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post