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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Device may be monitored?

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Learner
Message 1 of 24
5,384 Views
Message 1 of 24

Device may be monitored?

Hello,

 

I just recieved my brand new Sony Xperia Z3+ phone from Amazon, it is literally out of the box and brand new, however it is showing up with a message saying 'Device may be monitored' on the tiles pane where I drag the settings pane down. When I tap the 'Device may be monitored ' text the picture that is attached to this post is shown.

 

How can I disable this administrator access? or stop monitoring of the phone? I have spoken to my network provider here in the UK (Tesco Mobile) they said it is to do with Sony/the phone, not them.

 

I have done everything, even checked 'Device administrators' and deactivated all of them, but it still says 'Device may be monitored'.

 

_20150625_203941.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 24
6,650 Views
Message 2 of 24

Re: Device may be monitored?

@shaan123

 

Thats odd, how about if you restart the phone or reinstall any new or current updates with PCC

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

23 REPLIES 23
Emperor
Message 2 of 24
6,651 Views
Message 2 of 24

Re: Device may be monitored?

@shaan123

 

Thats odd, how about if you restart the phone or reinstall any new or current updates with PCC

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

Learner
Message 3 of 24
5,377 Views
Message 3 of 24

Re: Device may be monitored?

I will try this now,

 

Hopefully this will fix the issue, I can't see why my Z3+ would have an administrator straight away from just opening the box. Very strange.

 

Thanks for your quick response! Slightly smiling Face

Emperor
Message 4 of 24
5,373 Views
Message 4 of 24

Re: Device may be monitored?

@shaan123 

 

Let us know if that solves the issue. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 5 of 24
5,370 Views
Message 5 of 24

Re: Device may be monitored?

@uliwooly 

 

Will do! Hope it does, fingers crossed! 

CPK
Learner
Message 6 of 24
5,344 Views
Message 6 of 24

Re: Device may be monitored?

I have the same message on my z3+
Sony Xperia Support
Message 7 of 24
5,333 Views
Message 7 of 24

Re: Device may be monitored?

Hi guys! Just wanted to inform you that I have forwarded this internally to check if we can receive some information about this notification.

One time poster
Message 8 of 24
5,303 Views
Message 8 of 24

Re: Device may be monitored?

Hey there,

 

Any chances you've enabled my Xperia ?

That message usually shows up when you give authorization to remotely wipe/locate the device (which is what you can do with myxperia)

Emperor
Message 9 of 24
5,269 Views
Message 9 of 24

Re: Device may be monitored?

@myiguru

 

I'm not sure if this is MyXperia, let's wait for @Johan to get more info 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 10 of 24
5,253 Views
Message 10 of 24

Re: Device may be monitored?

Hey all!

 

I had to end up using the repair option on the PC Companion and it fixed it! Grinning Face

 

Literally all I done was repair through the Macbridge and it worked wonders! 

 

Thank you for all of your help! I think something must have been enabled, but that repair fully fixed the issue.