account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Couldn't pair with xxxx Because of an incorrect PIN or Passkey

One time poster
Message 31 of 36
3,490 Views
Message 31 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Go settings - system - Reset Options

 

Select Reset Wi-Fi, Mobile & Bluetooth

 

Reconnect the bluetooth device - works for me

One time poster
Message 32 of 36
2,300 Views
Message 32 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Hi there, I have the same issue, I am trying to pair it with Bose Quietcomfort 35 II bluetooth wireless noise cancelling headphone

One time poster
Message 33 of 36
2,178 Views
Message 33 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

You say no duplicate questions but I feel you never answered the question correctly. How do I get my android phone to pair with the Tile when it's asking for a pin but no where to put the pin. Settings-apps-all-smartconnect-clear-data-restart phone does not work. Once I hit 'all apps' it just gives me option to disable. No 'smart connect'. Could you be more clear with your remedy?

One time poster
Message 34 of 36
2,155 Views
Message 34 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Go to the app manager and select view services then clear the data in everything that has the name bluetooth in it.

One time poster
Message 35 of 36
1,149 Views
Message 35 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Had same issue. This is what worked for me

1. Go to Settings > Backup and Reset > Network settings reset.

2. Tap on Reset Settings option

3. Now try to connect the Bluetooth device again.

One time poster
Message 36 of 36
409 Views
Message 36 of 36

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

This won't help for headphones but to connect to my win7 pc I had the same problem, I got it working by going into bluetooth device control (click show bluetooth devices from the system tray icon on the taskbar, click on your phone) scroll down to authorization options and select always from the options, new devices will still have to pair with an ok from the pc but then auto connect.