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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Couldn't pair with xxxx Because of an incorrect PIN or Passkey

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One time poster
Message 31 of 35
2,850 Views
Message 31 of 35

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Go settings - system - Reset Options

 

Select Reset Wi-Fi, Mobile & Bluetooth

 

Reconnect the bluetooth device - works for me

One time poster
Message 32 of 35
1,660 Views
Message 32 of 35

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Hi there, I have the same issue, I am trying to pair it with Bose Quietcomfort 35 II bluetooth wireless noise cancelling headphone

One time poster
Message 33 of 35
1,538 Views
Message 33 of 35

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

You say no duplicate questions but I feel you never answered the question correctly. How do I get my android phone to pair with the Tile when it's asking for a pin but no where to put the pin. Settings-apps-all-smartconnect-clear-data-restart phone does not work. Once I hit 'all apps' it just gives me option to disable. No 'smart connect'. Could you be more clear with your remedy?

One time poster
Message 34 of 35
1,515 Views
Message 34 of 35

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Go to the app manager and select view services then clear the data in everything that has the name bluetooth in it.

One time poster
Message 35 of 35
509 Views
Message 35 of 35

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Had same issue. This is what worked for me

1. Go to Settings > Backup and Reset > Network settings reset.

2. Tap on Reset Settings option

3. Now try to connect the Bluetooth device again.