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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Cannot share photos to Google+ from my Z3+

SOLVED
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Rookie
Message 1 of 6
1,756 Views
Message 1 of 6

Cannot share photos to Google+ from my Z3+

Hi everyone, 

 

I recently bought a Z3+ and I'm very happy with it, except for this issue. 

When I try share photos to Google+ they never actually get there. When I look at my google+ page there's just a refresh icon. 

On my phone, I don't get a confirmation that the file has been succssfully uploaded like I do when I share to Facebook. 

I have no problems sharing photos to any other app/service, it's just Google+

I thought it might be some sort of weird photo format issue, but if I copy the photos to my laptop and upload from there then there are no issues. 

 

I'm hoping I'm just missing some setting somewhere in the phone, anyone go any ideas what might be causing this behaviour? 

 

Thanks, 

 

mal.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Phy
Forum Legend
Message 3 of 6
2,117 Views
Message 3 of 6

Re: Cannot share photos to Google+ from my Z3+

Try to clear the Google+ app data.

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the Google+ app.
5. Tap Force stop > Clear data.
6. Restart the phone
5 REPLIES 5
Emperor
Message 2 of 6
1,738 Views
Message 2 of 6

Re: Cannot share photos to Google+ from my Z3+

@mal808

 

do you have a taskiller or antivirus app? how fast is your connection? is it through data or wifi?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Phy
Forum Legend
Message 3 of 6
2,118 Views
Message 3 of 6

Re: Cannot share photos to Google+ from my Z3+

Try to clear the Google+ app data.

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the Google+ app.
5. Tap Force stop > Clear data.
6. Restart the phone
Rookie
Message 4 of 6
1,717 Views
Message 4 of 6

Re: Cannot share photos to Google+ from my Z3+

Hi there @uliwooly 

 

This happens whether I'm on wifi or not, my connection is 4G, my WIFI is 100/100 mbps down/up. 

The phone came with an antivirus app preinstalled, I uninstalled it a couple of weeks ago, the problem still persists.

Rookie
Message 5 of 6
1,716 Views
Message 5 of 6

Re: Cannot share photos to Google+ from my Z3+

@Phy - Great! This seems to have fixed the issue! 

Thank you very much!! 

 

Can you explain what the problem was? 

Phy
Forum Legend
Message 6 of 6
1,700 Views
Message 6 of 6

Re: Cannot share photos to Google+ from my Z3+

Maybe Google+ was auto-uploading pictures and videos