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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

One time poster
Message 1 of 10
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Message 1 of 10

Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

Hi Can't open call log, contact,and messages, after firmware update 23.4.A.1.232 mobile heating so much solve this problem soon

9 REPLIES 9
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Genius
Message 2 of 10
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Message 2 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

Hi @Sameerhaque  
 
Please, boot your device into safe mode as explained here. If this issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep. I'm at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Moderator
Message 3 of 10
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Message 3 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

I advise that you perform a PC Companion phone repair after major software updates, this will do a clean installation of the latest firmware and will also wipe your internal memory. Back up your data before you proceed.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.



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Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Rookie
Message 4 of 10
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Message 4 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

I tried safe mode does not work
Rookie
Message 5 of 10
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Message 5 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

Very bad quality no responsive contacts, call, messages, no voice on active call, very hot device, restarting
Sony Xperia Support
Message 6 of 10
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Message 6 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

@Mak5 Try performing a software repair as suggested by @Quester.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 7 of 10
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Message 7 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

I've tried it already but my country Egypt is not supported
Emperor
Message 8 of 10
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Message 8 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

@Mak5

 

PCC it's not supported in Egypt?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

emk
Adept
Message 9 of 10
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Message 9 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

It is supported in Egypt
I did use it downloading new updates
Sony Xperia Support
Message 10 of 10
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Message 10 of 10

Re: Can't open call log, contact,and messages, after firmware update 23.4.A.1.232

@Mak5 Could you elaborate? Are you unable to download PC Companion from sonymobile.com or in what way isn't your country supported?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.