account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Battery percentage is stuck on 20%

Visitor
Message 1 of 5
1,997 Views
Message 1 of 5

Battery percentage is stuck on 20%

Kenapa persentase baterai saya 20% selalu. Gak mau turun gak mau naik. Padahal saya cas udah 12 jam udah keluar lampu hijau tanda baterai udah full tapi persen nya tetap 20%

Why is my battery percentage 20% always. Do not want to go down not going up. Though I cas already 12 hours already out the green light indicates the battery is full but its still 20%

 

-GT

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,934 Views
Message 2 of 5

Re: Battery percentage is stuck on 20%

Hi @Azharimuna, sorry to hear about this. Slightly frowning Face

I have translated your question to English as this is an International forum.

Have you tried charging the device when it's powered off and see if the battery percentages moves past 20%? You can also force a shutdown of the device by holding down the OFF button which is located in the SIM card slot with the tip of a pen for 2 minutes and then charge the device when it's powered off.

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Visitor
Message 3 of 5
1,406 Views
Message 3 of 5

Re: Battery percentage is stuck on 20%

Smartphone saya juga begitu, meskipun sudah restart 

My smartphone is too, even though it has restarted
gt

Sony Xperia Support
Message 4 of 5
1,380 Views
Message 4 of 5

Re: Battery percentage is stuck on 20%

Hi @Yudi411, sorry to hear about this.

Your question has been translated to English as this is an International forum.

Have you tried the troubleshooting that I suggested in my previous post in this thread? If you haven't done that, please do so and report back.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 5
976 Views
Message 5 of 5

Re: Battery percentage is stuck on 20%

Screenshot_20181226-201226.pngScreenshot_20181226-201327.png

how can i decide this proplem.

I tried Power+volume up, change firemware, get OFF button for 2 minute.