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Apps on sd card lost after software repair

SOLVED
Adept
Message 1 of 12
626 Views
Message 1 of 12

Apps on sd card lost after software repair

I moved my some apps to the sd card. When I reboot my phone may I be able to carry them to my phone or its just one way. Thanks

 

Topic edited by Rickard

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 8 of 12
873 Views
Message 8 of 12

Re: sd card

If you perform a master reset or a software repair you will also lose apps that have been moved to the external SD card. When you move an app to the SD card, Android only moves the APK-file. Some parts of the app is still stored on the internal memory and is lost when you reset your phone. I believe Android also generates a device-specific key and encrypts the files when you move an app to the SD card so the old files can no longer be read even if they are still there.

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

11 REPLIES 11
Moderator
Message 2 of 12
625 Views
Message 2 of 12

Re: sd card

You can move apps both ways, to and from, SD card.



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Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Adept
Message 3 of 12
615 Views
Message 3 of 12

Re: sd card

But I can't see the apps that I have moved to the sd card. How am I going to be able to carry them back to my phone. Thanks
Moderator
Message 4 of 12
613 Views
Message 4 of 12

Re: sd card

How did you move them? From Settings -> Apps? Or by some other means?



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Highlighted
Adept
Message 5 of 12
608 Views
Message 5 of 12

Re: sd card

From settings, apps, move to the sd card
Moderator
Message 6 of 12
604 Views
Message 6 of 12

Re: sd card

If you moved them through Settings -> Apps, you should still find them in the same place with option to move them back on phone.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Adept
Message 7 of 12
600 Views
Message 7 of 12

Re: sd card

Now I repaired my phone I can't find them on sd card or I go settings apps and on sd card still nothing I am stucked.
Sony Xperia Support
Message 8 of 12
874 Views
Message 8 of 12

Re: sd card

If you perform a master reset or a software repair you will also lose apps that have been moved to the external SD card. When you move an app to the SD card, Android only moves the APK-file. Some parts of the app is still stored on the internal memory and is lost when you reset your phone. I believe Android also generates a device-specific key and encrypts the files when you move an app to the SD card so the old files can no longer be read even if they are still there.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adept
Message 9 of 12
552 Views
Message 9 of 12

Re: Apps on sd card lost after software repair

So I have to download them from play store all over again I guess.
Sony Xperia Support
Message 10 of 12
541 Views
Message 10 of 12

Re: Apps on sd card lost after software repair

Yes, i'm afraid you will need to download your apps again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.