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Z3 tablet compact camera not working

One time poster
Message 1 of 12
4,729 Views
Message 1 of 12

Z3 tablet compact camera not working

Ive had my z3 tablet compact for almost 3 years with no issue at all. 2 weeks ago the camera stopped working. anytime i try to launch the stock camera from any option, double press of the power button, pull up from lower right on lock screen, short cut on home screen, or any app, even in on board support to diagnose camera ,it all pulls up same erro message:Unfortunately, camera has stopped.......ok, is there to push to clear the error message.

Things I've tried:

factory reset

sony companion full reinstall of marshmallow

removed sd card

reset all defaults

disabled camera and download 3rd party camera app(that got front facing picture,but no on screen preview)

I'm living in Thailand now and they say with my IDID# and seriall # they cant repair here.

Im running Android 6.0.1 / security patch March 1 2016/ build # 23.5.A.0.575

 

This is an unlocked tablet bought directly from sony online by me. Never dropped, not one scratch, white. Maybe for sell soon.

lol.... everything else works fine too...

 

please help...

11 REPLIES 11
Emperor
Message 2 of 12
4,718 Views
Message 2 of 12

Re: Z3 tablet compact camera not working

@hanger4life

 

I'm sorry to hear that but it seems to be a hardware issue, you will have to get it inspected by the Xperia Support from the country it was imported 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 3 of 12
4,585 Views
Message 3 of 12

Re: Z3 tablet compact camera not working

no it's not a hardware problem 

One time poster
Message 4 of 12
4,518 Views
Message 4 of 12

Re: Z3 tablet compact camera not working

I also have the same problem. I already posted this on XDA but it seems the scene there for this device is not so popular so there's no reply. I would really like to have some help for this product since I am using it as a daily driver and Im using the camera for notes and stuff.. Please help

One time poster
Message 5 of 12
4,442 Views
Message 5 of 12

Re: Z3 tablet compact camera not working

Hello

I have exactly the same issue since 5 days, I'd like to know if there is a solution.

Thank you if someone can help.

Enthusiast
Message 6 of 12
4,285 Views
Message 6 of 12

Re: Z3 tablet compact camera not working

Hi 

I have the same problem

Sony or moderators could you say something about that?????? 

 

 

 

 

 

One time poster
Message 7 of 12
3,908 Views
Message 7 of 12

Re: Z3 tablet compact camera not working

Hi 

I have the same problem, too!

Never dropped, not one scratch.

One time poster
Message 8 of 12
3,176 Views
Message 8 of 12

Re: Z3 tablet compact camera not working

I have the same problem since Android 6.

A factory reset did not solve the problem.

One time poster
Message 9 of 12
3,078 Views
Message 9 of 12

Re: Z3 tablet compact camera not working

I have the same problem after I did a reset. The camera did not work and the test failed. Please help on this issue. Thanks.

Adviser
Message 10 of 12
2,100 Views
Message 10 of 12

Re: Z3 tablet compact camera not working

Same problem here!

What is going on? All z3 tablets are broken???