account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Z3 Compact Tablet won't charge beyond 1% / won't charge when on

Message 1 of 3
Message 1 of 3

Z3 Compact Tablet won't charge beyond 1% / won't charge when on

When my tablet is at 0% and off, it charges up until the screen powers on to the powered off charging screen. Once it hits 1% here, it stops charging. When I turn it on at 1%, the red light that indicates charging comes on for a couple of seconds when the screen is off, before stopping when the screen turns back on.

Any ideas?

Sony Xperia Support
Message 2 of 3
Message 2 of 3

Re: Z3 Compact Tablet won't charge beyond 1% / won't charge when on

Hi @OuterYacht,


I'm sorry to hear this. Slightly frowning Face


There are a few things you can try to see if you can get your device to charge, try these tips one after the other checking after each one if there is any change.


  • Charge your device for 30 minutes using a Sony original charger plugged in to a wall socket.
  • Make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick or a toothbrush.
  • Disconnect the USB cable from your Xperia device and then plug the cable into the micro USB port on the device again. Make sure that the charger cable is properly attached to the Micro USB port on your device, with no obstruction such as a protective case. Check that the charger is properly plugged into a wall socket with an active power source.
  • Force reset your device. You can do this by opening the SIM or Memory card cover. Then, using the tip of a pen or a similar object, press and hold the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button. Charge your device until a charging icon appears on your screen before trying to turn your device back on.

Keep me posted if there is any change after trying these tips.


Official Sony Xperia Support Staff

If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 3
Message 3 of 3

Re: Z3 Compact Tablet won't charge beyond 1% / won't charge when on

Hi @Emil


Thanks for the tips

I tried the things you mentioned, but there was no change.