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Unable to update/ install apps via Google store

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Learner
Message 1 of 4
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Message 1 of 4

Unable to update/ install apps via Google store

Unable to update/ install apps via Google store

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 4
4,241 Views
Message 2 of 4

Re: Unable to update/ install apps via Google store

Hi @Olya2811, sorry to hear about this. Slightly frowning Face

Do you receive any error messages when trying to update or download new applications or is the bar just stuck and not moving at all?

I would recommend that you start with resetting the Google Play store application. To do that, go to Settings > Apps > Google Play store > Storage > Clear data. After you have done this, try updating or download a new application to your tablet.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
4,242 Views
Message 2 of 4

Re: Unable to update/ install apps via Google store

Hi @Olya2811, sorry to hear about this. Slightly frowning Face

Do you receive any error messages when trying to update or download new applications or is the bar just stuck and not moving at all?

I would recommend that you start with resetting the Google Play store application. To do that, go to Settings > Apps > Google Play store > Storage > Clear data. After you have done this, try updating or download a new application to your tablet.

Let me know if that helps!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Learner
Message 3 of 4
3,341 Views
Message 3 of 4

Re: Unable to update/ install apps via Google store

Hi Jonas,

thank you so much for your prompt reply. 

I received no any error messages,  the status changed to 'download pending ', after that no movement at all. 

Yesterday i deleted all updates to this app. After the app was returned to the factory version it suddenly started working) 

 

 

Sony Xperia Support
Message 4 of 4
3,217 Views
Message 4 of 4

Re: Unable to update/ install apps via Google store

Hi again! Slightly smiling Face

You're very welcome and I'm glad to hear that you were able to resolve this. Slightly smiling Face

Should you experience the same behaviour again, please try the troubleshooting that I suggested and see if that helps!

Have a great day!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.