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Scrolling problem

One time poster
Message 1 of 4
1,579 Views
Message 1 of 4

Scrolling problem

I have bought a new Z3 tablet a day ago, and I to my astonishment the scrolling was dissappointing.

Most of the time when I scroll down it is sluggish and has mini-pauses. It is not smooth and it is annoying for the price I have paid. It doesn't only happen when I use google, but also sometimes when I scroll within the menu. Does all the Z3s have this problem or is it just mine and shall I return it? 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
1,564 Views
Message 2 of 4

Re: Scrolling problem

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Sorry to hear that.

 

My tablet is very smooth when i scroll so that sounds strange. Could you perhaps start by testing your tablet in safe mode to see that it's not caused by an app that you've downloaded and that's running in the background? Hold the on/off button and then tap and hold the power off option to restart in safe mode.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 3 of 4
1,388 Views
Message 3 of 4

Re: Scrolling problem

hi a read your solution, i do a factory reset so now clean, but the scrolling is terribly and i try in safe mode but i cant understand... this is a powerfull device...

Sony Xperia Support
Message 4 of 4
1,376 Views
Message 4 of 4

Re: Scrolling problem

In which app is the scrolling not working properly? If you for example open "Settings" and scoll up/down do you see any issue there?

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.