account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

unlock phone

One time poster
Message 1 of 5
1,417 Views
Message 1 of 5

unlock phone

у меня похители телефон . когда  мне его вернули там стоит пароль от старого фальшивого хозяина. как мне снять блокировку телефона или сбросить их до заводских. спасибо.

I have phone pickups. when I got it back there is a password from the old fake host. How can I unlock the phone or reset them to factory settings? thank.

gt

4 REPLIES 4
Sony Xperia Support
Message 2 of 5
1,410 Views
Message 2 of 5

Re: unlock phone

Hi @ignatius12, welcome to our forum!

Your question has been translated to English as this is an International forum.

Do I understand correctly that there is a screen lock on the device that you can't unlock?

If that is the case, you can perform a software repair using Xperia Companion to reset the device. Do note that this will delete all data stored on the internal storage of the device. Make sure that the device is turned off and not connected to the computer when you start with the repair.

I hope that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 5
1,320 Views
Message 3 of 5

Re: unlock bootloader

how to unlock bootloader z3 compact

My phone notice

Rooting status:

Bootloader unlock allowed : no

 

Plisss help me

Emperor
Message 4 of 5
1,315 Views
Message 4 of 5

Re: unlock bootloader

@Aripinhook 

 

I'm sorry to say this but it can't be done, this was requested by your carrier network, to lock the bootloader. The only way to unlock it, is to replace the motherboard, which will cost you almost the same as a new phone. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 5 of 5
1,302 Views
Message 5 of 5

Re: unlock bootloader

Hi @Aripinhook!

As @uliwooly wrote, it is only possible to unlock the boot loader for certain releases (depending on operator restrictions).

For more information about unlocking the bootloader, please take a look at the developer part of our Support forum.

https://developer.sony.com/develop/open-devices/get-started/unlock-bootloader/


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.