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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

unlock phone

One time poster
Message 1 of 2
Message 1 of 2

unlock phone

у меня похители телефон . когда  мне его вернули там стоит пароль от старого фальшивого хозяина. как мне снять блокировку телефона или сбросить их до заводских. спасибо.

I have phone pickups. when I got it back there is a password from the old fake host. How can I unlock the phone or reset them to factory settings? thank.


Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: unlock phone

Hi @ignatius12, welcome to our forum!

Your question has been translated to English as this is an International forum.

Do I understand correctly that there is a screen lock on the device that you can't unlock?

If that is the case, you can perform a software repair using Xperia Companion to reset the device. Do note that this will delete all data stored on the internal storage of the device. Make sure that the device is turned off and not connected to the computer when you start with the repair.

I hope that helps! Slightly smiling Face

Official Sony Xperia Support Staff

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