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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

black Screen on camera

SOLVED
Apprentice
Message 1 of 93
85,568 Views
Message 1 of 93

black Screen on camera

Hi,
My camera isn't working anymore. When i open the camera, the screen stays black. The front camera is working. And if i use the diagnostic center, the app crashes. Does someone have this problem? Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
Visitor
Message 51 of 93
63,708 Views
Message 51 of 93

Re: black Screen on camera

No YDK not solved this yet, tried hard reset, nothing has worked. I considered reverting back to older andorid version but pressing on the back reverse as mentioned suggests its hardware problem.

 

Probably just end up chucking the phone and never going back to Sony again.

View solution in original post

92 REPLIES 92
Moderator
Message 2 of 93
85,566 Views
Message 2 of 93

Re: black Screen on camera

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Emperor
Message 3 of 93
85,561 Views
Message 3 of 93

Re: black Screen on camera

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Demigod
Message 4 of 93
85,554 Views
Message 4 of 93

Re: black Screen on camera

Maybe before reformatting the phone try to clear Camera App memory. Settings / Applications / All / Camera / Force stop, clear data, reboot phone.

Best regards,
Sergio PL

--
Xperia Z3 Compact / Nexus 7 (2012)
Apprentice
Message 5 of 93
85,537 Views
Message 5 of 93

Re: black Screen on camera

Thank you for your advise, but unfortunately it is still not working.... Slightly frowning Face

Apprentice
Message 6 of 93
85,536 Views
Message 6 of 93

Re: black Screen on camera

Nope.... 

Moderator
Message 7 of 93
85,534 Views
Message 7 of 93

Re: black Screen on camera

So you have tried the software repair?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 8 of 93
85,532 Views
Message 8 of 93

Re: black Screen on camera

Yes, I did.

Moderator
Message 9 of 93
91,228 Views
Message 9 of 93

Re: black Screen on camera

You need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 10 of 93
85,355 Views
Message 10 of 93

Re: black Screen on camera

Same problem...
Did the fix it?