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Z3 compact touch does not work

SOLVED
One time poster
Message 1 of 2
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Message 1 of 2

Z3 compact touch does not work

I have just made a system restore by the computer app, as the touch screen does not work. Even though, it is still not working. What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 2
1,367 Views
Message 2 of 2

Re: Z3 compact touch does not work

Hi @Pavan10, I am sorry to hear about this.

 

If a software repair using Xperia Companion and a computer did not manage to improve the response of the display I would suggest that you contact your local support team in order to have the phone sent to an authorized service center to be examined and possibly repaired. 

 

If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

 

I am sorry for any inconvenience this might cause.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

1 REPLY 1
Sony Xperia Support
Message 2 of 2
1,368 Views
Message 2 of 2

Re: Z3 compact touch does not work

Hi @Pavan10, I am sorry to hear about this.

 

If a software repair using Xperia Companion and a computer did not manage to improve the response of the display I would suggest that you contact your local support team in order to have the phone sent to an authorized service center to be examined and possibly repaired. 

 

If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.

 

I am sorry for any inconvenience this might cause.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.