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Z3 compact faulty mini jack

Visitor
Message 1 of 45
11,005 Views
Message 1 of 45

Z3 compact faulty mini jack

I bought my Z3 Compact a couple of months back and i absolutely love it! But i've recently been having a huge problem with the minijack port. It started about a month ago where i would lose the sound/ sound fading on one ear whenever i came near the plug, eventually the phone would no longer register that my headphones were plugged in. At first i thought it had to be my headphones, but after testing these with every gadget in the house and testing all my other headphones with the phone i realized that it was the phone that was faulty.

 

So i contacted my retailer and had them get the phone fixed. I was told that they changed the motherboard, and two weeks later i had it back fully working. Now, a week after i got it back, i'm experiencing the same problems once again... I can't really be this unlucky, is this a known problem? I read that other Z3 owners had been experiencing problems with the minijack port being "loose" and disconnecting their headphones?

 

 

44 REPLIES 44
Forum Legend
Message 2 of 45
10,993 Views
Message 2 of 45

Re: Z3 compact faulty mini jack

Are you using correctly fitting headphones? however all you can do is either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Adept
Message 3 of 45
10,987 Views
Message 3 of 45

Re: Z3 compact faulty mini jack

A mother board failure? wich week of production Is your phone?
Visitor
Message 4 of 45
10,973 Views
Message 4 of 45

Re: Z3 compact faulty mini jack

@Thommo

I'm normally using Sennheiser CX 300 II, but the same problems occur when i plug in the Sony plugs that came with the phone. So i don't know...  And yeah, i should try contacting Xperia Care. I'd like to return the phone and get a new one if i could but i'm affraid they would have to send it to repair again.

@il_vecio

 

I'm not saying that it was a motherboard failure, but according to the service report, they did replace the motherboard. As for which week of production my phone is, i'm not sure. How do i check that? I bought it early in october though.

Adept
Message 5 of 45
10,958 Views
Message 5 of 45

Re: Z3 compact faulty mini jack

Dear Molorinko, please have a read to this topic , you'll find a post of mine in which i show how to get the week of production (by the way it's a label located under the SIM tray).

talk.sonymobile.com/t5/Xperia-Z3-Compact/Sudden-Death-of-Sony-xperia-Z3-Compact/td-p/877345/page/8

it seems that there Is a strange correlation between certains weeks of production and some known device failure
Visitor
Message 6 of 45
10,939 Views
Message 6 of 45

Re: Z3 compact faulty mini jack

Okay, so i checked the phone and it says 14w37. So week 37?

Phy
Forum Legend
Message 7 of 45
10,915 Views
Message 7 of 45

Re: Z3 compact faulty mini jack

You should contact Sony Xperia support. http://support.sonymobile.com/global-en/contactUs/ it sounds like you may just have wear and tear.
Adept
Message 8 of 45
10,900 Views
Message 8 of 45

Re: Z3 compact faulty mini jack

Yes, 37 Is the week of production, and as you can read in the other thread a lot of user have a 37/38 week device. As Phy did before, i suggest you to signal this correlation to Xperia support.
Highlighted
Visitor
Message 9 of 45
10,885 Views
Message 9 of 45

Re: Z3 compact faulty mini jack

Yes, i will do that. Thank you!

Enthusiast
Message 10 of 45
10,872 Views
Message 10 of 45

Re: Z3 compact faulty mini jack

@molorinko: iv send mine for repair today but not with headphone jack problem but bcoz of phone not switching on., i used my headphones everyday on my z3c and i notice smtimes when u move your earphone when it is plug in, it will make some flikering noise.