2014-12-11 10:31 PM - edited 2014-12-11 10:37 PM
I bought my Z3 Compact a couple of months back and i absolutely love it! But i've recently been having a huge problem with the minijack port. It started about a month ago where i would lose the sound/ sound fading on one ear whenever i came near the plug, eventually the phone would no longer register that my headphones were plugged in. At first i thought it had to be my headphones, but after testing these with every gadget in the house and testing all my other headphones with the phone i realized that it was the phone that was faulty.
So i contacted my retailer and had them get the phone fixed. I was told that they changed the motherboard, and two weeks later i had it back fully working. Now, a week after i got it back, i'm experiencing the same problems once again... I can't really be this unlucky, is this a known problem? I read that other Z3 owners had been experiencing problems with the minijack port being "loose" and disconnecting their headphones?
2014-12-11 10:41 PM
Are you using correctly fitting headphones? however all you can do is either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/
2014-12-11 11:11 PM
I'm normally using Sennheiser CX 300 II, but the same problems occur when i plug in the Sony plugs that came with the phone. So i don't know... And yeah, i should try contacting Xperia Care. I'd like to return the phone and get a new one if i could but i'm affraid they would have to send it to repair again.
I'm not saying that it was a motherboard failure, but according to the service report, they did replace the motherboard. As for which week of production my phone is, i'm not sure. How do i check that? I bought it early in october though.
2014-12-11 11:37 PM
2014-12-12 06:25 AM
2014-12-12 08:40 AM
2014-12-12 04:26 PM