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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Z3 compact back and home button not working after recent update

SOLVED
Visitor
Message 11 of 159
11,092 Views
Message 11 of 159

Re: Z3 compact back and home button not working after recent update

Suggest me if anything to resolve the issue,,,,thnx
One time poster
Message 12 of 159
11,004 Views
Message 12 of 159

Re: Z3 compact back and home button not working after recent update

I have the same issue. First the update was well installed. But since a day or two I can't use the back button.

Please let me know how to fix this problem.

 

Thanks in advance!

One time poster
Message 13 of 159
10,970 Views
Message 13 of 159

Re: Z3 compact back and home button not working after recent update

i already tested software repair but after its not working. its also no problem with touch screen bcoz when screen rotate in the same place touch work. and other side back and home button working. so please tell us talk with technacian what should we do now bcoz we have no warrenty also.

One time poster
Message 14 of 159
10,920 Views
Message 14 of 159

Re: Z3 compact back and home button not working after recent update

Home and back button isn't working when it's not in rotation mode. However when I turn on rotation and the back and home buttons switches over to the other side of the screen it works perfectly fine. Is there anything that can be done to fix this?
One time poster
Message 15 of 159
10,906 Views
Message 15 of 159

Re: Z3 compact back and home button not working after recent update

I got 2 Sony z3 compact phones I'm facing the same problem it's the software problem first the back button went now the notification drop
One time poster
Message 16 of 159
10,737 Views
Message 16 of 159

Xperia Z3 home and back button not working with marshmallow update 6.0.1

Home and back button isn't working when it's not in rotation mode. However when I turn on rotation and the back and home buttons switches over to the other side of the screen it works perfectly fine. Is there anything that can be done to fix this?

Forum Legend
Message 17 of 159
10,725 Views
Message 17 of 159

Re: Xperia Z3 home and back button not working with marshmallow update 6.0.1

does it work on safe mode?

 

try to run Xperia diagnostics to see if there dead spots on your screen.

 

since you recently updated, try to perform software repair using Xperia Companion


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Visitor
Message 18 of 159
10,599 Views
Message 18 of 159

Re: Z3 compact back and home button not working after recent update

I have exactly the same issue. The pulldown menu and th home and back buttons spontanyously stopped working. Repairing/reinstalling the phone did not solve the issue. I see more people are reporting this strange issue. Is there a fix for this?

Rookie
Message 19 of 159
10,523 Views
Message 19 of 159

Re: Z3 compact back and home button not working after recent update

i also have the same issue, make me think that the phone is disposable after 1 year of using, i also see many of user have the same issue

6ix
One time poster
Message 20 of 159
10,510 Views
Message 20 of 159

Re: Z3 compact back and home button not working after recent update

I had the same issue days after the software update. It started of with the drop down menu not responding then after awhile the home and back buttons didnt work.

 

As temporary work around i installed a third party home button app called EasyTouch. Eventually i got the touch screen replaced and its working fine now. It seem to be a common fault on Z3 compact.

 

I'm a big fan of Sony phones and Cameras and i hope Sony improves the reliabilty of its touch screen.