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Z3 compact back and home button not working after recent update

SOLVED
Rookie
Message 131 of 159
3,289 Views
Message 131 of 159

Re: Z3 compact back and home button not working after recent update

The problem is software, bacause the game clash royale uses that zone (back and home) and works correctly.

Learner
Message 132 of 159
3,254 Views
Message 132 of 159

Re: Z3 compact back and home button not working after recent update

There are many people with this issue and apparently no solution at the horizon.

 

So, the issue is known since 2015, and still Sony has not provided any solution. To me it looks like there is a delibate ignoring of this issue. It's a shame because otherwise this is a great phone with the longest battery duration I've ever seen for a smart phone (with flight mode on during night battery lasts 1 week for me). So, then it'll probably be either Samsung or Apple for me in the future.

bs9
One time poster
Message 133 of 159
1,969 Views
Message 133 of 159

Re: Z3 compact back and home button not working after recent update

The same problem with Sony Xperia z3

One time poster
Message 134 of 159
1,737 Views
Message 134 of 159

Re: Z3 compact back and home button not working after recent update

Got my Xperia XZ 6 weeks ago, and now the home button and back button and the other one (can't remember what it is called) not working at all.

 

 

One time poster
Message 135 of 159
1,688 Views
Message 135 of 159

Re: Z3 compact back and home button not working after recent update

WHY DOES THE SECOND POSTER IN THIS THREAD SAYS ITS THE SCREEN AND ITS MARKED AS SOLVED BY SONY?

 

THIS IS NOT THE REASON IN ANY WAY AT ALL!!!
PROVE: Screen in those areas work perfect for ALL in games using that area.

 

SOOOOOOOO.......
WHY DOES IT SAY SOLVED?

 

(sherlock mode on)

POSSIBILTES LEFT ARE

 

  1. SONY COVERING UP THEIR BAD SOFTWARE UPDATES WHICH IS CAUSING THIS PRODUCT BREAKING FAULT
  2. THE MUSLIMS/TRUMP/N.KOREAN/FRENCH DID IT...

 

...I THINK A CLASS ACTION COMING ON,, ANY LAWYERS AROUND?

 

Message 136 of 159
1,678 Views
Message 136 of 159

Re: Z3 compact back and home button not working after recent update

Sony, never again!

Emperor
Message 137 of 159
1,670 Views
Message 137 of 159

Re: Z3 compact back and home button not working after recent update

@Leafy

 

Wrong thread, contact your Local support to get it inspected. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 138 of 159
1,670 Views
Message 138 of 159

Re: Z3 compact back and home button not working after recent update

@princesssueie

 

Have you contacted your Local support to get your device inspected ? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Enthusiast
Message 139 of 159
1,616 Views
Message 139 of 159

Re: Z3 compact back and home button not working after recent update

@princesssueie, in my opinion the class action could be a good idea but... for what I know the class action is for the single nation/state.

Then in every single state the class action should collect more and more users.

There should be someone/some authority that starts the class action.

Unfortunately I don't think this could be easily done

One time poster
Message 140 of 159
1,181 Views
Message 140 of 159

Re: Z3 compact back and home button not working after recent update

I have the the same issue, after marshmallow 6.0.1 update the following is no-longer working:

On basic diagram numbers:

2. Recent apps

3. Home key

4: Back key

tried reset, repair, now fully back to factory setting without success. Did back up but then when tried to transfer back to phone, it didn't work so now have lost all contacts. What's going on!!